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  1. #1
    Player
    Waliel's Avatar
    Join Date
    Aug 2013
    Posts
    1,153
    Character
    Waliel Hla
    World
    Cerberus
    Main Class
    Summoner Lv 90

    Highly increased frequency of game crashes after 2.1.

    After the patch 2.1, my game has been crashing at least once a day, which almost never happened before. First opening of the Fishing Log for the day always crashes my game, but it works normally afterwards, and teleporting to somewhere crashes my game at least once per day.

    Some specs:

    ------------------
    System Information
    ------------------
    Time of this report: 12/21/2013, 15:44:00
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: Finnish (Regional Setting: Finnish)
    System Manufacturer: ASUS
    System Model: All Series
    BIOS: BIOS Date: 08/15/13 17:46:50 Ver: 06.04
    Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
    Memory: 8192MB RAM
    Available OS Memory: 8130MB RAM
    Page File: 3250MB used, 5278MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 7800 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6818)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_042F1043&REV_00
    Display Memory: 1743 MB
    Dedicated Memory: 2030 MB
    Shared Memory: 3809 MB
    Current Mode: 1920 x 1200 (32 bit) (60Hz)
    Monitor Name: HP ZR2440w IPS Monitor
    Monitor Model: HP ZR2440w
    Monitor Id: HWP2955
    Native Mode: 1920 x 1200(p) (59.950Hz)
    Output Type: DVI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1247 (English)
    Driver Version: 13.251.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 12/7/2013 00:01:52, 1318552 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2B58-11CF-2C77-2524BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x6818
    SubSys ID: 0x042F1043
    Revision ID: 0x0000
    Driver Strong Name: oem50.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:13.251.0.0ci\ven_1002&dev_6818
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (ASUS Xonar Essence STX Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_835C1043&REV_00
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: cmudaxp.sys
    Driver Version: 5.12.0001.0008 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: No
    Date and Size: 4/11/2013 18:21:08, 2734080 bytes
    Other Files:
    Driver Provider: ASUSTeK
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: S/PDIF Pass-through Device (ASUS Xonar Essence STX Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_835C1043&REV_00
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: cmudaxp.sys
    Driver Version: 5.12.0001.0008 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: No
    Date and Size: 4/11/2013 18:21:08, 2734080 bytes
    Other Files:
    Driver Provider: ASUSTeK
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    (0)

    Yoshi-P is doing his best and is patching Endwalker. Please wait warmly until it is ready.

  2. #2
    Player
    Tastydoorstop's Avatar
    Join Date
    Feb 2012
    Posts
    129
    Character
    Tasty Doorstop
    World
    Maduin
    Main Class
    Red Mage Lv 90

    game freezing

    me to same think happens to me.. its not windows just the game.. i can alt+tab out and close the program using task manager


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\KC\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn (Beta Version) C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    FINAL FANTASY XIV - A Realm Reborn (Beta Version) Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS Award Modular BIOS v6.00PG
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16367.117MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 32732.414MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.568GB SYSTEM_FREEDISC_SPACE 100.040GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 106.939GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 295
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 295
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 869.375 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3199.574 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3182
    SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2013 6:55:24 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (SB Recon3D PCIe)
    SYSTEM_SOUND_DEVICE_ID {46AEE43C-FD36-4331-ACC2-7D4B79835C66}
    SYSTEM_SOUND_DEVICE_NAME cthda.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.0049
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/14/2013 2:52:10 AM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {25621F31-9D77-4400-848B-0710AD5F8CA7}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6662
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/19/2012 3:54:20 AM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6EFBE273-7610-4032-82D2-42718E678E2D}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6662
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/19/2012 3:54:20 AM
    SYSTEM_SOUND SPDIF-Out (SB Recon3D PCIe)
    SYSTEM_SOUND_DEVICE_ID {88CF8D79-63D9-430D-B921-F850BDFF9ECF}
    SYSTEM_SOUND_DEVICE_NAME cthda.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.0049
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/14/2013 2:52:10 AM
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F7D5628C-0831-443E-8EBB-D845E554575D}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6662
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/19/2012 3:54:20 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EB7E03A0-C7D2-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EB7E51C0-C7D2-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EB7E51C0-C7D2-11E2-8003444553540000}
    SYSTEM_INPUT_NAME G15 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EB7E9FE0-C7D2-11E2-8004444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F11A350-F2DC-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FINAL FANTASY XIV: A Realm Reborn
    deviantART : Log In - Mozilla Firefox
    Windows Task Manager
    Ventrilo
    Volume Mixer - Speakers (SB Recon3D PCIe)
    Sticky Notes
    Skype™ - tastydoorstop


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Photoshop CS2
    Dolby Digital Live Pack
    Guild Wars 2
    NVIDIA Performance
    Etron USB3.0 Host Controller
    NVIDIA System Monitor
    Norton Management
    Mozilla Firefox 26.0 (x86 en-US)
    Mozilla Thunderbird 24.2.0 (x86 en-US)
    Mozilla Maintenance Service
    Norton 360
    NVIDIA Stereoscopic 3D Driver
    Star Trek Elite Force II
    Secret Files 3
    Half-Life 2
    Half-Life 2: Episode One
    Portal
    Secret Files: Tunguska
    Secret Files: Puritas Cordis
    Half-Life 2: Episode Two
    Portal 2
    BioShock Infinite
    Sid Meier's Civilization V
    Creative System Information
    Tablet
    TeamSpeak 3 Client
    WebTablet FB Plugin 32 bit
    Steam
    Sound Blaster Recon3D PCIe Extras
    Adobe Photoshop CS2
    Java 7 Update 45
    FINAL FANTASY XIV - A Realm Reborn
    Java Auto Updater
    Skype™ 6.11
    Adobe Stock Photos 1.0
    NVIDIA PhysX
    NVIDIA Performance
    Realtek Ethernet Controller Driver
    Adobe Common File Installer
    Compatibility Pack for the 2007 Office system
    Microsoft Office Word Viewer 2003
    Sound Blaster Recon3D PCIe
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    FINAL FANTASY XIV - A Realm Reborn (Beta Version)
    Razer Naga
    Adobe Reader XI (11.0.05)
    Skype Click to Call
    Adobe Bridge 1.0
    Realtek Ethernet Diagnostic Utility
    Etron USB3.0 Host Controller
    Mumble 1.2.4
    Adobe Help Center 1.0
    NVIDIA System Monitor
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001730
    C:\Program Files (x86)\Creative\Sound Blaster Recon3D PCIe\Sound Blaster Recon3D PCIe Control Panel\SBRnPCIe.exe 000006A0
    C:\Program Files (x86)\Lexmark 7100 Series\ezprint.exe 000015C4
    C:\Program Files (x86)\Lexmark 7100 Series\lxbxmon.exe 00001278
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000017F0
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 0000195C
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00000FB4
    C:\Program Files (x86)\Razer\Naga\NagaTray.exe 0000024C
    C:\Program Files (x86)\Skype\Phone\Skype.exe 00000684
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001A04
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe 00001A90
    D:\Steam\Steam.exe 000004BC
    (0)

  3. #3
    Moderator Furlamseere's Avatar
    Join Date
    Oct 2013
    Posts
    2,195
    Greetings Waliel,

    We thank you for posting your concerns regarding Highly increased frequency of game crashes after 2.1. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

    Thanks for your report!

    - Furlamseere
    (0)