Greetings!

Unfortunately this is a matter than cannot be discussed on the fourms, as it requires the exchange of personal information. The best course of action would be to contact the Support Team at support.na.square-enix.com. We understand you have spoken to our Support center before, however it is always advantageous to inquire regarding the status of your request. We will now be closing this thread. Thank you for your patience.

-GM Oppiukam