Everyone stop it... Players and Staff.

[Hanabira]

On one hand the OP says that people need to stop complaining.. then later says that the staff needs to listen to the complainers and do what they say.

how does that work?

[Sunarie]

On one hand the OP says that people need to stop complaining.. then later says that the staff needs to listen to the complainers and do what they say.

how does that work?

It doesn't. The forums are one of the main ways to provide feedback to a company. Similar to being able to give a product a bad review on Amazon. MMOs are more complex, however.. so each feature is kind of like it's own product. When people are displeased with something it's good that they voice their complaints in a constructive fashion. Which I have seen a ton of people do who then just get dismissed on the grounds that they were complaining in the first place (Usually with "lol you just want easy mode" when that's not even at all what was asked for, or.. you should be thankful you have the game to play at all!). Forums typically are home to a ton of complaints, the forums here are not at all that different from forums for Rift, WoW, Tera, and various other MMOs at patch time. This (patch time) is probably the one time when a company should really just dismiss most of the complaints that are here and there things (like the class nerfs).

The one difference would likely be housing. When you have a community that is for the large part (it will never be everyone) united, even across language barriers, it's usually an indication that you've angered/disappointed/lost trust with your player base (again, in general, does not mean everyone), which when designing something that needs to appeal to a large mass of people to stay competitive and alive, is kind of important not to do. That would be the time to look for logical arguments for and against, and really pinpoint what exactly the issue is.