As I always say, the doors to Square Enix support center is always open.Actually i think most of the things planned on implementation came from player feedback via the support website.
http://support.na.square-enix.com/co...hp?id=902&la=1
I have used it plenty of times myself for reporting bugs and submitting feedback. It was probably better than using forums to do it, since it would be easier to read and contemplate suggestions without the needless bickering.
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