Just an update for anyone who is also having this problem. I contacted support. And while no solution was found. Something may have given me a clue. The supporter tried to ping my IP but was unable to connect to it and said that something was blocking the connection. So I contacted my ISP (At&t) and opened all ports on my modem. Then I went into advanced settings for my firewall and created a new rule for FF boot.exe That also did not work. The only other thing I have is windows defender which is disabled when i start the download. As I am running windows 8.1 it does not come with Microsoft Security essentials so I dont have to worry about that. Anywho still not closer to an answer but will keep trying.