Stuck at black screen with spinning circle in bottom corner

[Smalia]

When I leave the screen about 1 min at the the main menu.
It should run opening movie.

However in my case, stuck at black screen with spinning circle in bottom corner.
No Opening movie runs and I can't do anything except exit the games.

Could you please advice?

I tried to uninstall and reinstall game already.

Intel I5 3450
Video: GTS 450 with new driver
Tried to use video on board Intel HD4000
RAM: 8 GB
HDD: 1TB
Monitor: Single

Thank you very much.

[ZohnoReecho]

windows 8?

[Smalia]

Both of Win7 and 8

[YGSLlew]

Same problem here,

however, I already tried several things to solve this without success.

Update all drivers: dont work
Update to DirectX: dont work
Shutting down Firewall and Anti Virus: dont work

I am using a:
AMD FX-8350 Eight Core Processor at 8x4000Mhz
16GB DDR3 RAM
AMD Radeon HD 7850
Windows 7 Professional N

A solution would be awesome.

The first one to solve this will be my eternal hero >.<

[YGSLlew]

Well, it seems, that I am my eternal hero myself....

Here is the solution:

Go to the following path: C:\Users\<USERNAME>\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn
- Open the file FFXIV.cfg with notepad
- press CTRL+F to use search and type "cutscenemovieopening"
- alter the value of "CutsceneMovieOpening" from 0 to 1
- save the file
-> profit

Any presents, best wishes and thanks can be sent to me as private message ;-)

[ZohnoReecho]

or download the media pack N versions miss so that the rest of the videos in the game will work: http://www.microsoft.com/en-us/downl....aspx?id=16546

@Smalia: sorry, I didn't read this thread anymore

[Smalia]

Yes, It works !!!

Thank you so much.

[Furlamseere]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere