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  1. 12-13-2013 08:57 PM #1
    Dhaenon
    Player
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    Aug 2013
    Location
    Limsa Lominsa
    Posts
    41
    Character
    Dhaenon Sadis
    World
    Balmung
    Main Class
    Arcanist Lv 50

    SOFTWARE TOKEN, stopped working

    I went to log into my account and when I clicked on my SQEX Token app, it didn't go to the usual one-time password, it instead asked me to Enter Registration Information. Why?
    (0)
    "Fear, Belief, and Love are phenomena that determine the course of our lives. These forces begin long before we are born and continue after we perish."
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  2. 12-13-2013 11:00 PM #2
    ZohnoReecho
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    Aug 2013
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    958
    Character
    Zohno Reecho
    World
    Ragnarok
    Main Class
    Pugilist Lv 70
    I heard this happens mainly on rooted phones.
    Anyway all you have to do is unlock it by using your emergency password that SE asked you to write down on this page: https://secure.square-enix.com/accou...vc/coercioncan
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  3. 12-29-2013 03:52 AM #3
    Furlamseere
    Moderator Furlamseere's Avatar
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    Oct 2013
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    2,195
    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

    - Furlamseere
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