Hello,

Thank you for bringing this to our attention. Can you please inform us about the type of controller that you use and any additional drivers/programs required for it to function?
Also, you may want to contact the support center just in case this may be a technical issue. They can provide some additional suggestions or assistance.
You can reach them here:
http://support.na.square-enix.com/ > FINAL FANTASY XIV > Contact > Get Support.

Thank you,
SQUARE ENIX Moderator