Loot unable to obtain (2nd Attempt to submit ticket)

[LolaFontremilla]

Ticket #3258178 Allagan earrings of healing
Thread Title:
I did not receive the item, "Allagan earrings of healing" that I won in coil turn 1. The item text read "unable to obtain item."

ISP:
Suddenlink

Type of Internet Connection:
Cable Modem

Internet Connection Speed:
50 Mbps down/7 Mbps up

Date & Time:
Approximately 2110 EST on December 2nd, 2013

Frequency:

Once (Did not reproduce)


Character Name:
Lola Fontremilla

Race:
Race of your character when the issue occurred.
Elezen F

World:
Exodus

Class/Level:
I was playing a Lvl 50 SCH

Area and Coordinates:
Coil of Bahamut turn 1. Coordinates unknown.

Party or Solo:
I was in a "Full Party" consisting of 7 other players plus my faerie.

NPC Name:
The boss of turn 1, Cadeceus.

Monster Name:
Cadeceus

In-Game Time:
Unknown

Steps:
I did not receive the item, "Allagan earrings of healing" that I won in coil turn 1. The item text read "unable to obtain item."

[Furlamseere]

Greetings LolaFontremilla,

We thank you for posting your concerns regarding being unable to attain loot. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere