Game unplayable all weekend

[Noni]

We have checked every possibility and have come to the conclusion that this has to be the game. Not only was there lag after the last maintenance, there are instances of freezing for 3-5 seconds, which makes this game unplayable. Please investigate this issue and repair it as I would like to be able to play again as I have not been able for 3 days now.

Server: Hyperion
Character: Dragica Kirisute

Thank you.

[buttfish]

its been like that forever they kept sending me stuff saying it was my ISP but i just fixed the problem by cancelling service since they obviously wont fix it keep coming here to see if things are better so i can maybe try again but just see more and more problems

[Raist]

In most cases it is an issue in route, usually the third party partner your ISP is using to cut across the US and/or into Canada. Your ISP is actually more likely your best advocate for getting assistance with it--but it will require getting it escalated beyond the help desk people that answer the phone. More likely to get action taken if you can identify the IP's the game is using and forward them to your ISP via email--if you can provide tracerts to them as well (might show where the problems occur) it may help nudge them into taking action.

Here's an example to try to illustrate it:

Tracing route to 199.91.189.74 over a maximum of 30 hops

<initial hops removed for security>

  4    22 ms    24 ms    24 ms  xe-7-0-0.chrlncpop-rtr1.southeast.rr.com [24.93.64.42]
  5    29 ms    26 ms    36 ms  bu-ether34.atlngamq46w-bcr00.tbone.rr.com [107.14.19.48]
  6    28 ms    29 ms    29 ms  ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
  7    90 ms    78 ms    77 ms  te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
  8    79 ms    79 ms    80 ms  be2052.mpd21.atl01.atlas.cogentco.com [154.54.40.249]
  9    90 ms    89 ms    89 ms  be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
 10    97 ms    95 ms     *     be2150.mpd21.jfk02.atlas.cogentco.com [154.54.31.130]
 11     *      112 ms   111 ms  be2106.ccr21.ymq02.atlas.cogentco.com [154.54.3.50]
 12    70 ms    62 ms    68 ms  38.122.42.34
 13    55 ms    51 ms    50 ms  10.2.2.1
 14    48 ms    51 ms    50 ms  192.34.76.2
 15    49 ms    51 ms    49 ms  199.91.189.234
 16    49 ms    54 ms    48 ms  199.91.189.74

Trace complete.

Notice what is happening at hops 10 and 11. That is an intermittent timeout at those hops. This is happening because they are highly congested and traffic shaping rules are causing certain traffic to be assigned a lower priority, which potentially delays delivery and sometimes causes them to get discarded and retransmitted (this often referred to as throttling, mistakenly assumed to be P2P throttling, but it happens to all kinds of traffic during times of high congestion). This is something that needs to be addressed amongst the service providers--your ISP and the people they have partnered with to carry their traffic when it must go outside of their own segments. The trick is getting them to acknowledge the problem exists and getting them to commit to investigating it further (why submitting a tracert showing potential problems can help your cause).

[Furlamseere]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere