Greetings,

We appreciate you taking the time to report this trouble you are having to us. However, since this sounds like something requiring a Support Center agent rather than a Tech Support, I will be closing this particular thread. For assistance, please contact our Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV. You can search for possible resolutions in the Knowledge Base, or click on Contact to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution.

Regards,
Hylphetien