Hacked

[Velev]

Well it could be your member that took it.

Questions you have to ask yourselves are:

1. How long has he been in your FC?
2. Does anyone know him, or does he have IRL friends that are in the same FC? If so ask them about him
3. Is his story solid or has he changed it at all when he explains it?

there are a few more questions you can add but those should be enough to somewhat deduce the truth.

And last but not least, once you put in a ticket to the support, you should get a GM that will investigate. Once that is done the GM will tell you whether it was THAT player that took the items/Gil or whether he was actually hacked.