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Thread: Account help

  1. 12-09-2013 03:14 AM #1
    Kuvu
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    Ashigaru Gladespliter
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    Gilgamesh
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    Gladiator Lv 50

    Account help

    I was wondering if anyone might have a phone number for square or some way to contact them. I have not logged on in a month and i get an email this last night saying my account has been suspended, so i reset the pw and such and still cant get in. The support stuff just keeps running me in a circle. Anyway appreciate any input on the number or a email.
    (0)
  2. 12-09-2013 03:16 AM #2
    Invz
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    Jun 2011
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    Zero Life
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    Excalibur
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    Conjurer Lv 50
    Is your sub current?
    (0)
  3. 12-09-2013 03:20 AM #3
    Kuvu
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    Ashigaru Gladespliter
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    Gilgamesh
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    Gladiator Lv 50
    Quote Originally Posted by Invz View Post
    Is your sub current?
    I payed for 3 months a while back so it should be. If anyone has an email to contact them i would appreciate it, all the support pages say this "If you have any questions, please use the “Additional Assistance” button and fill out the form provided to contact the SQUARE ENIX Support Center. " but there is no additional assistance button.
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  4. 12-09-2013 03:31 AM #4
    Enkidoh
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    Enkidoh Roux
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    Balmung
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    It might be based on payment method - if your payment method declines SE drawing on the fees (ala, a credit card/debit card), particularly during a continuous 'reoccuring' subscription, SE will immediately suspend your account. You have to sort out the issue with the card issuer/bank first so that the card is registered as 'valid' and then re-register it as your payment method on the Mogstation/SE Account Management System. Once that's done you should be able to reactivate your account.
    (0)
    Quote Originally Posted by Rannie View Post
    Aaaaannnd now I just had a mental image of Lahabrea walking into a store called Bodies R Us and trying on different humans.... >.<

    Lahabrea: hn too tall... tooo short.... Juuuuuust right.
    Venat was right.
  5. 12-09-2013 03:56 AM #5
    Kuvu
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    Ashigaru Gladespliter
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    Gilgamesh
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    Gladiator Lv 50
    Quote Originally Posted by Enkidoh View Post
    It might be based on payment method - if your payment method declines SE drawing on the fees (ala, a credit card/debit card), particularly during a continuous 'reoccuring' subscription, SE will immediately suspend your account. You have to sort out the issue with the card issuer/bank first so that the card is registered as 'valid' and then re-register it as your payment method on the Mogstation/SE Account Management System. Once that's done you should be able to reactivate your account.
    I am guessing that is the issue.
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  6. 12-09-2013 04:14 AM #6
    Furlamseere
    Moderator Furlamseere's Avatar
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    Greetings Kuvu,

    I am sorry to hear you are having trouble with your account. This sounds like it would require support center assistance. You can reach them by going Here. Scroll to the bottom of the screen and choose "Contact Us" and fill out all the necessary information. I am going to close this thread.

    Thanks and good luck!
    (0)
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