Slightly out of context that I pull this statement out of the thread, and Devils_Lawyer, don't take it as a direct hit against you in particular... but I've seen multiple people say this exact statement both in the forums and verbally and I always chuckle.
Whatever the FFXIV team says in regards to particular things people are complaining about at the time, whether or not the explanation from the devs makes sense, if it's not what some people want to hear, they will still be angry in any case.
Personally, I don't believe there is a such thing as a "proper answer that makes sense" in the eyes of the devs and the players. It's likely why there are less answers than there are questions. People want what they want, no "answer" will suffice if it isn't "Ok, we'll do what you want".