Stopped working.

[Ryknow]

Since todays maintenance my game crashes every 20 mins or so and gives me the error "ffxiv stopped working" Its highly annoying. does anyone know how to fix it?

Thank you.

[Ryknow]

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 529464f3
Fault Module Name: nvd3dum.dll
Fault Module Version: 9.18.13.2049
Fault Module Timestamp: 51c40fa2
Exception Code: c0000005
Exception Offset: 0052905c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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[RaineMagus]

Probably are alot of possible causes for what you're seeing. Since it happened right after a maintenance though, I'd propose inspecting the integrity of the game's files.


Here's MD5 hashes of each of the game's files from my machine. (as of the time of this post)

You can use a tool such as MD5Summer, http://www.md5summer.org/ to compare these hashes against your installation. If you've never missed an update, and started playing when the game was released, presumably our installations would match byte-for-byte.

-- FINAL FANTASY XIV - A Realm Reborn.md5 --
51009b583c58a3454b74bb701b52a12f *boot/ffxivboot.bck
998296421e4ea819c6a096e57530a636 *boot/ffxivboot.exe
51009b583c58a3454b74bb701b52a12f *boot/ffxivboot.ver
ff16139acc147a0c779c93390d5f1769 *boot/ffxivlauncher.exe
2f27300a3e4674f7af81ee37519971fd *boot/ffxivsysinfo.exe
f02f24330362ace0f5611c229698c60b *boot/ffxivupdater.exe
065200cb0651554c4859d3749c9b9728 *boot/fileinfo.fiin
3bc19e1ad7bd658622ea76435a903f65 *game/ffxiv.exe
3a1a859836c32921da92296e13235c80 *game/ffxivgame.bck
3a1a859836c32921da92296e13235c80 *game/ffxivgame.ver
e02db503dfbfafbf5caf3846421d4f17 *game/fileinfo.fiin
265d8315530d7304afb1ceefc7d8061c *game/movie/ffxiv/00000.dat
3ffdcb3109fb2a0977a36133db94e3ce *game/movie/ffxiv/00001.dat
69c0a2a195d2ed8e85c84ab54bca5b41 *game/movie/ffxiv/00002.dat
b20888e8a889cda6f92ae99dc84d007c *game/movie/ffxiv/fileinfo.fiin
14c10c85749c5ee5bbd9563f47fbfca2 *game/sqpack/ffxiv/000000.win32.dat0
f5af647dda8bcc41987890fb36975307 *game/sqpack/ffxiv/000000.win32.index
d28e2630acb12eec06d10aba0467472b *game/sqpack/ffxiv/010000.win32.dat0
93554ab3213c7099f4d73daeb9ec496d *game/sqpack/ffxiv/010000.win32.index
322310176044e3711b8e104f9a4eb662 *game/sqpack/ffxiv/020000.win32.dat0
fb5d750d722f352d186fc285f3509ea4 *game/sqpack/ffxiv/020000.win32.dat1
c18160007c8de6c4fb390f4cb4d7e832 *game/sqpack/ffxiv/020000.win32.index
49ebaa8421fa3c15e940deb719e4dc7d *game/sqpack/ffxiv/030000.win32.dat0
8b6a3eb36964b43d2cc335d9d1f8553b *game/sqpack/ffxiv/030000.win32.index
6fc144cbad10774729eea9d8481e2400 *game/sqpack/ffxiv/040000.win32.dat0
10e0f52bdfd2070e5a0ecca39ad820a7 *game/sqpack/ffxiv/040000.win32.dat1
54e8914800e17ac4773aa2769e875590 *game/sqpack/ffxiv/040000.win32.index
080138e06ec58c55e2e0fa44cef2f089 *game/sqpack/ffxiv/050000.win32.dat0
98ef8917f93cc1517404968a13e9840d *game/sqpack/ffxiv/050000.win32.index
f2df31fd7610b7a2104d472c5692a547 *game/sqpack/ffxiv/060000.win32.dat0
2b17a23afc7af0b4ecb5832fa3d34c51 *game/sqpack/ffxiv/060000.win32.index
b6ac2d6baf9e36d34772f5ecdb40beb2 *game/sqpack/ffxiv/070000.win32.dat0
90cf13b77cf3e563a6a3e538b7d36bb0 *game/sqpack/ffxiv/070000.win32.index
bb233b061beefdd57601b6f43a705ad1 *game/sqpack/ffxiv/080000.win32.dat0
a4a4d3dc10298d3555ed9c1966117176 *game/sqpack/ffxiv/080000.win32.index
9ec094d9c84054f76583312e2947e805 *game/sqpack/ffxiv/0a0000.win32.dat0
87d3c12fbd21f713cc503806e3699c18 *game/sqpack/ffxiv/0a0000.win32.index
fc6b2465419a197ecd84841d4ece2f77 *game/sqpack/ffxiv/0b0000.win32.dat0
4f6c9df0f9c3ed317e29859ce006d403 *game/sqpack/ffxiv/0b0000.win32.index
c63dee99d4e766496778ed94b03f61d3 *game/sqpack/ffxiv/0c0000.win32.dat0
34ed26c65e73d3089d929a95c6f8d3e2 *game/sqpack/ffxiv/0c0000.win32.index
a45bdcc0dde15036cfa1d78b539b1670 *game/sqpack/ffxiv/120000.win32.dat0
bc31d105a38f15c1c6262c29c7e543a0 *game/sqpack/ffxiv/120000.win32.index
08d8d32e11610083eb897e9f91a2426e *game/sqpack/ffxiv/130000.win32.dat0
bc31d105a38f15c1c6262c29c7e543a0 *game/sqpack/ffxiv/130000.win32.index



If you find your installation matches mine, or also if it doesn't (to find 'why' the update process went awry). [You can always try reinstalling too] You may want to verify that your machine can pass some rounds of Prime95 and memtest86 to rule out hardware instability.

http://www.memtest86.com/ -- tests RAM / memory controller stability
http://www.mersenne.org/freesoft/ -- tests CPU



It'd be helpful to the developers for sure (if there's legitimately a bug) if you provide more detail on what's in your machine and what drivers you're running. Perhaps there's some older drivers on there that we can try updating too / to see if that has any effect on your freezes.


Shamelessly copy-pasted how-to for generating a DXDiag dump:

-Windows Start Button > Run > Type in "dxdiag" without the quotes. Hit "OK". (If you have no "run" option, you can just type dxdiag into the Start Menu Search bar in Vista / 7)
-Wait a moment while DXDiag scans / gathers information on your machine (until the slider at the bottom stops moving)
-Click "Save All Information" in the lower right corner of the dialog, choose any location that you want. Make note of where you save the file.
-Upload the dxdiag dump to any download site [FileFront, MediaFire, etc] and provide a link.