Collector's Edition Cancelled...

[minihalcyon]

On Black Friday, the SE Facebook page made a post indicating that they had "found" more physical collector's editions, and they were available to sale. I promptly bought one, and received this e-mail today:


Dear xxx,

Thank you for ordering from Square-Enix, Inc.. At your request or at the request of the fulfiller and/or manufacturer, the following was cancelled from your order:

Product Name Qty Ordered Reason for Cancellation
FINAL FANTA 1 Other

Order ID: xxx
Order Date: November 27, 2013

If you have questions about your order, please visit: store.na.square-enix.com/orders

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service


Reason "other". Really? No explanation at all. Thanks SE.

/end rant

[Lithera]

Sucky way to do it but that basically means that you didn't put your order in fast enough so by the time they processed it they had already sold them all. It happens when things are low in volume but high in demand. The order volume exceeds the available stock so fast they can't put a hold on the sales before they oversell.