Time Warner SoCal Users / Any user with lag

[misterdapi]

I don't want to rain on your parades here, but I wouldn't get my hopes up about getting TWC or your ISP to fix the problem if it's caused by another ISP. TWC won't ignore your tickets, and TWC may be able to put some pressure on the other ISP's to fix their crap, but it's a long shot at best. Maybe it's a QoS issue and they can probably resolve it with some configuration on their routers. However, if it's a capacity problem then the offending ISP will have to invest money into equipment to handle the load. Let's face it, we're technically NOT their customers so they don't really have an obligation to us whatsoever.

I want to be wrong on this guys. I really do, because I am also going to unsub soon as there's no way in hell I am going to be able to do end-game content with the AOE slight lag topped by this additional lag. I am also hoping that there's a clause in the agreements that ISP's make with each other to route things that will address a problem such as this. One other way to get around this is have SE add a West Coast Data Center, but a guy can only dream, right?

No one wants or cares about arm chair diagnostics. Be a part of the solution or be part of the problem. I deal in black and white. I weep for this countries future.

This is somewhat suspect and makes me think TWC just really isn't going to do anything about this issue.

You are not the first to report this issue to TWC in socal, nor is this even the first thread on the matter. So, if it's true no one has heard of it, that means all the previous complaints people have given them have gone in one ear and out the other.

I do agree though people need to keep reporting it so they stop ignoring it, however.

As an aside, we started using pingzapper and that fixed the problem for us for the time being (hopefully it gets resolved outside though to save the $4 a month).

From previous threads the issue seems to be with a server hop to Tata Communications labelled Palo Alto in the tracert. If you do talk to them again, mention this hop in particular.

People have contacted TWC and Tata about this, but ya.

I'm aware of that. This post, and every single one was forwarded to Time Warner /Road Runner. Also on Reddit, Also On blue Gartr, and anywhere else i found information about it recently.

Cool. There are a lot of variables to consider. Maybe no one in that specific office handled anything like that.

Encouraging people to actually report the issue is the problem. Everyone talks a good game on the internet. Who has really followed through. Most people aren't aroused by the idea of spending over 30 minutes on the phone with their cable company.

I can tether our equipment to our Verzion 4g business account when we play.

This has been mentioned, its one of the first problems.

Great, i hope people continue with their follow through and encourage other to as well.

That really sucks >_< does that mean we are screwed? XD

Great question. I see you put a lot of thought into it. No, the meaning of the post is do your part by contacting your own isp. Hope that clears things up.