I don't want to rain on your parades here, but I wouldn't get my hopes up about getting TWC or your ISP to fix the problem if it's caused by another ISP. TWC won't ignore your tickets, and TWC may be able to put some pressure on the other ISP's to fix their crap, but it's a long shot at best. Maybe it's a QoS issue and they can probably resolve it with some configuration on their routers. However, if it's a capacity problem then the offending ISP will have to invest money into equipment to handle the load. Let's face it, we're technically NOT their customers so they don't really have an obligation to us whatsoever.

I want to be wrong on this guys. I really do, because I am also going to unsub soon as there's no way in hell I am going to be able to do end-game content with the AOE slight lag topped by this additional lag. I am also hoping that there's a clause in the agreements that ISP's make with each other to route things that will address a problem such as this. One other way to get around this is have SE add a West Coast Data Center, but a guy can only dream, right?