Packet Loss to NA servers only

[Noahlimits]

Hi, whenever I ping the NA server (184.107.107.176) I get around 4-7% packet loss. However, when I ping the JA server I get 0% packet loss. Can anyone suggest a fix since it doesn't seem to be on my provider's side (I can currently ping anything without service loss). Thanks.

[Norack]

from what i understand they just f'd up when installing the NA servers, everyone gets packet loss.

[LobsterBisque]

I'm running pingplotter and my connections are fine until they reach Montreal. Then I'm averaging 22% packet loss. =(

[Noahlimits]

from what i understand they just f'd up when installing the NA servers, everyone gets packet loss.

When I ping from friend's houses I get no packet loss. I think they just don't like TWC or something. /shrug

[misterdapi]

This:
http://forum.square-enix.com/ffxiv/t...-user-with-lag
AND
http://forum.square-enix.com/ffxiv/t...P2P-throttling

[Noahlimits]

This:
http://forum.square-enix.com/ffxiv/t...-user-with-lag
AND
http://forum.square-enix.com/ffxiv/t...P2P-throttling

My solution: Switch internet providers. That's what I'll be doing after this weekend.

[Raist]

Hi, whenever I ping the NA server (184.107.107.176) I get around 4-7% packet loss. However, when I ping the JA server I get 0% packet loss. Can anyone suggest a fix since it doesn't seem to be on my provider's side (I can currently ping anything without service loss). Thanks.

Test against the IP your game actually connects to, and you may actually see more dramatic results. Around a 5% loss to a webserver typically isn't going to be very detectable (that IP is for eidos.com and a handful of other sites for games in their library).

To find your game client's IP, open resource monitor (resmon from the run/search box) and expand the network and/or TCP sections and look for the FFXIV executable. The IP you want for Canada starts with 199, the ones for JP start with 124. If you are using NA/EU, it will keep one open to JP in the background and one or two up for the NA/EU servers in Canada.

As for whether it is on your service provider's end or not... it typically is not happening on your localized segments, but in one of their partners segments. Your best course of action is to get a tracert or path ping to the IP your game client is connecting to and forwarding the results to both SE and your ISP through their support portals. Posting the data here won't help much, as this is a user to user support forum--it needs to be sent through the support portal to get to the right people.

If you don't feel comfortable doing the trace and such, at the very least get the IP address your client is using and the public IP address of your local connection and forward those IP's to both SE and your ISP, and mention in there that you have been seeing elevated packet loss when you ping the server. Even though this won't have the full tracert, the ISP's will be able to terminal in to their last router connected to one of those IP's and run tests from there to try to track it down. If you don't know your public IP for your home's connection, you can get it here: http://www.speedguide.net/analyzer.php . It will be listed under the reports header (SG TCP/IP Analyzer) up top.

[Noahlimits]

Test against the IP your game actually connects to, and you may actually see more dramatic results. Around a 5% loss to a webserver typically isn't going to be very detectable (that IP is for eidos.com and a handful of other sites for games in their library).

Or I can just change my ISP to one that doesn't have these issues. The majority of people who report these issues have it with TWC. I'm not going to continue spending money on a service that isn't working correctly, nor should I have to wait extended periods of time for them to fix it. I pay a fee for a service to work, not to work badly.

[Raist]

Unfortunately, it isn't just TWC that is affected. As stated earlier (and all over this forum and elsewhere) it is more an issue with third party partners in the routing. These are groups like Cogent Communication, TATA Communications, i-Web, and a host of others that are providing extended networking beyond the scope of your ISP's local segments to get them across to different markets. You don't always stay within the boundaries of your ISP's specific networks when cutting across the country, even less so when crossing borders into other countries. So changing your ISP may not resolve the problem if they are using a partner that is also having congestion control issues in their routing.

And I was talking about pinging/tracing to the proper IP address that your game actually uses. That IP is a website server--NOT a gameserver. Ping or run nslookup against these names to see what IP you get:

www.eidos.com
www.hitman.com
www.justcause.com
www.deusex.com

That's just a few examples. There's about 18 sites that point to that IP address, and run on i-web's network segments and NOT Ormuco, which is where SE is running the game servers.

[misterdapi]

Unfortunately, it isn't just TWC that is affected. As stated earlier (and all over this forum and elsewhere) it is more an issue with third party partners in the routing. These are groups like Cogent Communication, TATA Communications, i-Web, and a host of others that are providing extended networking beyond the scope of your ISP's local segments to get them across to different markets. You don't always stay within the boundaries of your ISP's specific networks when cutting across the country, even less so when crossing borders into other countries. So changing your ISP may not resolve the problem if they are using a partner that is also having congestion control issues in their routing.


And I was talking about pinging/tracing to the proper IP address that your game actually uses. That IP is a website server--NOT a gameserver. Ping or run nslookup against these names to see what IP you get:

www.eidos.com
www.hitman.com
www.justcause.com
www.deusex.com

That's just a few examples. There's about 18 sites that point to that IP address, and run on i-web's network segments and NOT Ormuco, which is where SE is running the game servers.

[edit] Nevermind. Dude, just go pound sand. I don't want your faux help. Just suck start a chocobo. Seriously. I've read your whole post history. You are cancer.

http://nlworks.com/2013/06/final-fan...ver-locations/

So, everyone says Tata Communications is the problem, looks like we need to let them know.


A list of Tata Communications office locations worldwide.

Tata Communications would love to hear from you!

Send them your trace routes now!
helpdesk@tatacommunications.com

customerservice@tatacommunications.com


San Jose (Also known as the Palo Alto Hop)

2077 Gateway Place
Suite 150
San Jose, CA 95110
USA
Tel +1.408.437.4710

Montreal (Yeah, where all the NA/EU servers are)

1555 Rue Carrie-Derick
Montreal, Quebec
Canada H3C 6W2
Tel +1.514.868.7272

So Its seems that people rather talk about how bad the lag is. Here is your chance to improve it.

Tata Communications would love to hear from you!

ILL and VoIP customers:
Call: 1800-419-2200 or
email us: helpdesk@tatacommunications.com

Broadband and other customers:
call: 6060 7070 or 1800 209 7070
email us: customerservice@tatacommunications.com

Fax Number: 022 6667 1029 / 022-66605335