First, that is nothing a GM would be able to help with. Secondly I do believe they mentioned this would be added later on but I can see as to why they are reluctant to do so. Your name is your reputation. If they handed them out willy-nilly an Officer/Master could empty the Free Company bank and name change and stay on the same server and none would be the wiser.

If the population on your server got tired of someone trolling and being a general ass to everyone, bam name change and they can go incognito. So if they do add it I think it should cost money and have a year long cooldown at best.