When is your customer service going to be at an accepted level for a MMO of this day and age?
Free to play MMO's have 10 times better customer service than you do.
I know people who are still waiting for their original code to be fixed up and I myself have waited for about 2 months now for a in game ticket to be answered.
You have the worse customer service in the history of my gaming experience and its just not acceptable any more (never was acceptable).