0 Gil

[Eight]

Greetings,

Thank you for bringing this to our attention, we understand how frustrating it can be to log on and find your Gil missing. If you would please visit our Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV you will find the Contact option at the bottom of the page. Our Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution. Thank you for your patience, and best wishes to you.

-Furlamseere

Thanks for this info I didn't catch your post I will proceed to report this.

[azethoth]

Greetings,

Thank you for bringing this to our attention, we understand how frustrating it can be to log on and find your Gil missing. If you would please visit our Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV you will find the Contact option at the bottom of the page. Our Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution. Thank you for your patience, and best wishes to you.

-Furlamseere

I am curious Furlamseere, did you read the original post? The player was afk at the market board. Meaning the player was logged into the game. He than came back from afk, still logged in, and noticed their gill was gone. Now it appeared back in their inventory after a relog so it was a display error. These copy and paste responses are getting old.

[Borfin]

I am curious Furlamseere, did you read the original post? The player was afk at the market board. Meaning the player was logged into the game. He than came back from afk, still logged in, and noticed their gill was gone. Now it appeared back in their inventory after a relog so it was a display error. These copy and paste responses are getting old.

What did you expect a CM to do? Personally check his account history and resolve the problem when he posts something on the GD board?

Posts like this serve to show us the admins ARE aware and ARE seeing the issue. Do you honestly think they're not escalating it so they can be properly investigated?

This game has HOW many players and you want personal attention when they go about seeking help through improper venues?

Posts like yours only serve to discourage them from posting at all. You've contributed precisely nothing with yours, I would suggest refraining from that type of posting in the future.

Posts like yours cause CMs to do this:
http://www.wowwiki.com/Tseric

For the link-wary, here's the CM's final post before quitting:

Can't help it.
Posting impassionately, they say you don't care.
Posting nothing, they say you ignore.
Posting with passion, you incite trolls.
Posting fluff, you say nonsense.
Post with what facts you have, they whittle down with rationale.
There is no win.
There is only slow degradation.
Take note. It is the first and only time you'll see someone in my position make that position.
You can be me when I'm gone.

[Nikorayu]

Snip

Sorry. But I gotta agree with Azethoth since he's right. No where in the OP was it even stated Juny was offline. In fact, "afk" was the third word in the post. Feels like copy 'n' paste to be honest.

/out

[ZohnoReecho]

Sorry. But I gotta agree with Azethoth since he's right. No where in the OP was it even stated Juny was offline. In fact, "afk" was the third word in the post. Feels like copy 'n' paste to be honest.

/out

Damn the GM made an error! Looks like they are more human than people think!
I think sometimes GMs make the right choice when they avoid to reply. Deal with it and wait until it's solved or goodbye, one less jerk to deal with.
Don't believe that just because you pay you can do what you want, respect cannot be bought with money.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

No he copies and pastes. Go check out the Bug report section of the forums and maybe you'll understand why I hate it so much. There is no form of communication and hardly anything is being fixed. Ignoring paying customers is not the way to handle this. I'm seriously seeing F2P in FF14s future and that'll be the day I'm gone.

Of course most of the sentences are premade. What they can change is the first part where they talk about your bug. What can they do? Customize more? Use more synonyms?
"Oh god, I'm really sorry! How could that have ever happened!!! Here take these 1mil gil while I'll personally whip the developer in charge until your single bug is not fixed. Please don't worry."
What will not making it a copy paste change? Solve your bug faster? You'll feel safer?

Please…

[Borfin]

Sorry. But I gotta agree with Azethoth since he's right. No where in the OP was it even stated Juny was offline. In fact, "afk" was the third word in the post. Feels like copy 'n' paste to be honest.

/out

Copy and paste or not, he (Furlamseere)'s right. Again, what do you expect him to do from the GD forums? Personally investigate everyone who reports a bug? Get real. (Even better, relogging fixed the problem for OP.)

Should've reported it through the proper venue in the first place, as the CM directed, whether copy/paste or otherwise.

And F2P is not in the cards for this game. They will shut it down before they make it f2p.

Wanna bet?

[azethoth]

snip for length

It is not so much about the copy pasta, though a lot of responses feel robotic. Its about reading and understanding the concerns/topics/insert thing here. I have seen this lack of comprehension often on these forums. It is also common to ban first and ask questions later. While humans make mistakes and I accept that, there is a lot of these going on on these forums.
At the same time, people cannot correct their mistakes if they are not aware they have made one.
But back to the copy pasta.

We thank you for posting your concerns regarding xxxxxxxx. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking
Here or Here for any details regarding the development team's investigation.

Thanks for your report!

The first link links to the "Confirmed/Planning to Address" forum, which has not been updated since September 20th. The second links to the "Fixed" forum, whose topic titles have not been updated since September 27th, though the topics have been added to. But this last part probably deserves its own topic.

[Takeva]

The first link links to the "Confirmed/Planning to Address" forum, which has not been updated since September 20th. The second links to the "Fixed" forum, whose topic titles have not been updated since September 27th, though the topics have been added to. But this last part probably deserves its own topic.

^This~!

I get it takes time to fix bugs but what are we having all the maintenance for? A lot of peoples excuse was they are trying to make sure you aren't playing a buggy game. I still am playing a very buggy game.

[coffeeking]

well atleast you got your gill back

[Crimen]

It's not exactly getting hacked in the way most people think (people getting into one's account). It was more of a database infiltration.

Eitherway, I do hope things get solved for you and anyone else who had this happen to them. It already happened once. Didn't know it's still happening.