Veteran Rewards not delivered ~

[Sano]

Before I begin, I just want it to be known that I already submitted a Support Ticket about this issue, and for some reason they were unable to check my account to resolve this (Makes NO sense...) and they emailed me saying to post here.



Time: All times of the day

Frequency: All the time since I've made my 3rd consecutive monthly payment

World name: Sargatanas

Character name: Sano Toshina

NPC name: Delivery Moogle?

Monster name: N/A

Class/Level: Any Class

Party or solo: Doesn't matter.

In-game time: Any time

Area and coordinates: All Delivery Moogle locations.

Steps:
1. Log in
2. Proceed to Delivery Moogle
3. Check mailbox, no letters containing Veteran Rewards delivered.
4. Log out
5. Log into Online Banking Website
6. Check my account for November Monthly payment - 11/17/2013 (3rd consecutive month paid)
7. Confirm Payment
8. Log into Mog Station
9. Check Service History.
10. Confirm Mog Station's records for monthly payments for Sept (9/17/2013), Oct (10/17/2013).
11. Payment for November is not shown in Mog Station's records of Service History even though Payment was taken on time as shown via Bank records, as well as still being able to log in, access account, and play.
12. Log back into FFXIV:ARR
13. Double check Delivery Moogle
14. Empty Delivery Box
15. File Support Ticket, no success, follow support ticket's instructions to post ere in "In-Game Bugs" Forums.

Connection Specs:
- Type of internet connection/provider: Optimum (Cablevision)
- Modem maker/model number: N/A

PC Specs
-=-=-=-=- System Information -=-=-=-=-

Not needed since it isn't a hardware issue.

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Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version: N/A

[HEC]

Unless you see the rewards listed / payment processed and subscription days added to remaining days in the Moogle station they'll not apear in the game's Moogle mail.

[Furlamseere]

Greetings Sano,

We thank you for posting your concerns regarding with Veteran Rewards. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!