Worst Support Ever... i quit

[Raist]

Thank you Marishi. You have no idea the frustration I have been going thru with this company's support. I do get constant copy/paste answers and no updates. I have done everything they asked and given them every detail possible to get my issue resolved which is preventing me from even progressing in the game after I spend for a 90+ day subscription. Don't get me wrong on that the game is good but come on, how can I play when I the issue can't even get resolved and I am not about to start all over again after I have gotten so far especially since I am from 1.0 and I stuck with them thru that ordeal.

Just out of curiosity, how have you been communicating with them? Strictly via email, or have you used chat? If it's just been email, you may be running up against delays between the EN/JP teams or something.

When you say the key keeps resetting, which key are you using? The phone app, or a physical key? What browser are you using when setting it up, and what type of security is at play (no script in firefox, third party security, etc.).

Perhaps another user here has been successful with a similar environment and can lend some advice on how they got theirs to work?

[BelloFlow]

Just out of curiosity, how have you been communicating with them? Strictly via email, or have you used chat? If it's just been email, you may be running up against delays between the EN/JP teams or something.

When you say the key keeps resetting, which key are you using? The phone app, or a physical key? What browser are you using when setting it up, and what type of security is at play (no script in firefox, third party security, etc.).

Perhaps another user here has been successful with a similar environment and can lend some advice on how they got theirs to work?

I have been communicating via email, chat, ingame chat, phone, email again... back and forth... and all i get is copy/paste crap.