Quote Originally Posted by Nathan061111 View Post
lol this is funny.
Customer mistreats and general lack of respect for other human beings is funny? A frustrated end user venting to a company about their sub standard practices and hideous resolution times is hilarious to you? I don't see any humor in that.

Square being a service based company, they should realize that their main backbone is their CS team. It's the face of the company to the masses. If customer mistreats (gross misconduct that would get you walked out ANYWHERE ELSE) is what they want to portray, that speaks volumes to how they run their business.

It doesn't matter that Square is a company. Someone asked someone else for support and resolution where he either got a copy/paste answer or was ignored. People should at least act like human beings and show general respect to one another. At least give him an answer or reply to let him know that they're working on it and they haven't forgotten about the issue. You know, respect?

The last people who should think it's "funny" handling end users like this would be their CCM, Their GM lead, and their director of CS.