There customer service is the worst in the mmo market. Can play any mmo and just do a shout or yell in city or town or in area shout and see the responses on those games. It is no secret. As For those that think what OP is in the wrong, Ask yourself this you went to the store to buy 2% milk and grab the soy milk next to it since the store had labels wrong or soy milk place wrong. You get to your house found out you had the wrong milk. You go back to the store in timely manner and with prof you bought it and they will fixed your mistake. If not you never shop there again. Might need pay more if the 2% was higher price. This is were are on a subscription base game with a service. If people do not like it they move to a free to play game or another subs game.