Quote Originally Posted by Rannie View Post
again you paid for a coffee maker doesn't mean that yours is anymore important than the others that are calling in or having worse issues than yours.
I worked as a head of tech support and I've learned the hard way that if you cannot efficiently solve a client's problem with your product it's going to turn into a refund later on. In the field of MMO and games in general it's a way harder to get your money back and companies actively exploit it, saving money left and right, offering sub par customer experience. Please don't try to justify crappy service following the "we got your money we don't care anymore" attitude. A huge company like SE _can_ make awesome customer service happen, but they don't care coz you're already paid them. Why support you then?