Unacceptable and contradictory customer support!!!

[Mythie]

...They can't always just snap their fingers and make it happen or wave a magic wand saying bippidy boppidy boo and it's fixed automatically. Trust me on this, I've worked customer support, phone support even for 6 years.... I'm sorry but those are higher in priority than you transferring the mastership of a fc to a non active person. Give it time and they'll most likely help you. You also gotta remember that some of the "customer" support people may even be the actual community team (like Fern and all that) so they may be too busy.

I also work phone support for a major company. It isn't that they said our issue was put on the back burner, I am more than willing to wait... It is that they closed the issue entirely without giving a path to resolution. The exact text stated they could not assist with this issue, and to add feedback on the forums request this "feature" be added.

The GM that replied the very first time gave such a simple line to resolution, it is hard to believe every other response has been met with a pasted text brick wall. This is exactly what is happening though.