Unacceptable and contradictory customer support!!!

[Mahri]

This is something that they should and must help with, if they can. Whether or not they have tools that allow them to do so is another question.

I'm in Myth's FC. This is a social community-impacting issue based on a poorly designed element of the game's interface. It falls to Square-Enix to help us out, as this is a horrible flaw for an FC to suffer for.

v v v The quality of the game is easily pay-to-play tier. The quality of the service, on the other hand, really isn't. This is a potential disaster, due to human error in a situation where absolutely no checks to prevent the error existed. Unable or unwilling to help, SE still needs to be upfront about this. FCs (guilds, clans, what-have-you) are fundamental to this type of game. Loss of control of one is a game-breaker. v v v