Feyniphia~ Thank you for that, I appreciate it!

Noahlimits~ It was completely by accident. There is no indication or different text when changing ranks that you are promoting another player to Master. The window looks exactly the same as a regular promote/demote. Now, we have no way to retrieve that. It was indicated by a GM response that this is possible, but after following instructions to the letter.. they now say they cannot assist. To me that seems very off. I have put in 4 tickets in all, and will probably end up putting in more. It is frustrating!

flavored~ Exactly, this to us is pretty big. We have spent our time and effort, and it just all seems so trivial to a support team that is supposed to.. support us. I realize RMT is a big issue.. but this particular problem is something that should not fall by the wayside because of that.