Unacceptable and contradictory customer support!!!

[Rannie]

You know it's a shame that because something isn't fixed when you want it to be it's considered bad customer service. They can't always just snap their fingers and make it happen or wave a magic wand saying bippidy boppidy boo and it's fixed automatically. Trust me on this, I've worked customer support, phone support even for 6 years. I first started doing tech support for philips (yes the tv company) then moved to Cuisinart (food processors and such) now I'm doing ticket monitoring for IBM. The customer support for se isn't really that bad. I've seen worse... I've heard coworkers who are worse. Also with all the priorities you've mentioned: Harassment, RMT, actual issues with games not working on computer/pc. I'm sorry but those are higher in priority than you transferring the mastership of a fc to a non active person. Give it time and they'll most likely help you. You also gotta remember that some of the "customer" support people may even be the actual community team (like Fern and all that) so they may be too busy.