Security Token Delays?

[Raligard]

Greetings, I ordered a security token so long ago now, that I forget when it was ordered. The point is, it has still not arrived after at least one month. Are there particularly long delays in getting one? I had expected to receive it by now. Thanks!

[Ispen]

Took a week or two for mine to get here, it came from the US if i remember right. It might be best to get in touch with them in case it got lost in the mail or something.

[Shakarlyn]

Greetings, I ordered a security token so long ago now, that I forget when it was ordered. The point is, it has still not arrived after at least one month. Are there particularly long delays in getting one? I had expected to receive it by now. Thanks!

You may need to get in touch with support. You might want to try email support, though I'm not sure if you'd be forced into phone support or not.

I am just curious, why not use the smartphone token software? You get access to an emergency password if something happens to where your phone is stolen, dead and so on, you can remove the token and maintain access to your account. Physical token doesn't get this option and I have heard that it has been taking several weeks for SE to assist with removing those tokens.

[Alhanelem]

Not everybody has a smartphone, and the phone authenticator is arguably less secure than the physical token.

Also having to remember/keep that emergency reset password and redo things every time you wipe your phone, upgrade to a new one, or delete the app accidentally or whatever is a hassle.