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  1. #1
    Player
    Dueon's Avatar
    Join Date
    Aug 2011
    Posts
    16
    Character
    Runo Light
    World
    Odin
    Main Class
    Astrologian Lv 60

    Client loading black screen

    Hello,

    I was playing last night 22/11/13 perfectly fine, then today 23/11/13 I load the client and all I get is a black screen with nothing loaded. cant see updates or news or the login panel.
    Pic



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Nick\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
    SYSTEM_CPU Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 03/23/12 19:36:39 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8155.785MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16309.754MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1397.164GB SYSTEM_FREEDISC_SPACE 584.571GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.060GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 153.284GB SYSTEM_FREEDISC_SPACE 153.192GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS AMD Radeon HD 7700 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x683D)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 1006.172 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3089.766 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1236
    SYSTEM_GRAPHICS_DRIVER_DATE 15/08/2013 13:11:14
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {0DB325A0-8647-4D42-A7FB-5864FD44812B}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 20/11/2010 10:44:23
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {46BA94C0-1AE6-11E3-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    boot
    FFXIVLauncher
    Technical Support - Google Chrome
    AMD:CCC-AEMCapturingWindow


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    4K Video Downloader 2.9
    4K YouTube to MP3 2.3
    7-Zip 9.20
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Advanced Combat Tracker (remove only)
    Canon MG3100 series On-screen Manual
    Canon MG3100 series User Registration
    Canon Inkjet Printer/Scanner/Fax Extended Survey Program
    Canon My Printer
    Canon Solution Menu EX
    Canon IJ Network Scanner Selector EX
    Canon IJ Network Tool
    Adobe Community Help
    Cisco Packet Tracer 6.0.1
    Adobe Story
    Custom PC Benchmarks Suite 2007
    Canon Easy-PhotoPrint EX
    Canon Easy-WebPrint EX
    foobar2000 v1.2.6
    FormatFactory 3.0.1
    Fraps (remove only)
    Google Chrome
    Guild Wars 2
    Etron USB3.0 Host Controller
    K-Lite Codec Pack 9.6.0 (Full)
    LastPass (uninstall only)
    Malwarebytes Anti-Malware version 1.75.0.1300
    Canon MP Navigator EX 5.0
    Mp3tag v2.58
    Microsoft Office Professional Plus 2010
    Open Broadcaster Software
    Picasa 3
    PS3 Media Server
    RaidCall
    Raptr
    Razer Game Booster
    Smart Defrag 2
    Audiosurf
    The Walking Dead
    FTL: Faster Than Light
    The Incredible Adventures of Van Helsing
    Scribblenauts Unlimited
    RIFT™
    BioShock Infinite
    Supreme Commander
    TeamSpeak 3 Client
    VirtualCloneDrive
    VLC media player 2.0.8
    PxMergeModule
    Microsoft_VC90_ATL_x86
    Steam
    Adobe Premiere Pro CS5.5
    IPTInstaller
    Microsoft_VC90_CRT_x86
    Microsoft_VC80_ATL_x86
    CCC Help Portuguese
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    CCC Help Thai
    Google Drive
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Java 7 Update 45
    Google Talk Plugin
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft XNA Framework Redistributable 4.0
    DHTML Editing Component
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Adobe Community Help
    CCC Help English
    Adobe AIR
    Apple Application Support
    Java Auto Updater
    Skype™ 6.10
    CCC Help Italian
    CCC Help Swedish
    Application Profiles
    Microsoft_VC90_MFC_x86
    Catalyst Control Center Localization All
    TweetDeck
    CCC Help Hungarian
    Microsoft Visual C++ 2005 Redistributable
    Adobe Photoshop CS6
    CCC Help Finnish
    CCC Help Korean
    Qmee
    Google Web Designer
    Microsoft Visual C++ 2005 Redistributable
    Realtek Ethernet Controller Driver
    Catalyst Control Center - Branding
    Turbo Lister 2
    NVIDIA PhysX
    CCC Help Norwegian
    Microsoft Office Access MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
    Microsoft Office Proof (French) 2010
    Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proofing (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office InfoPath MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Groove MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Professional Plus 2010
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
    Microsoft_VC80_CRT_x86
    Security Update for Microsoft .NET Framework 4.5 (KB2737083)
    Security Update for Microsoft .NET Framework 4.5 (KB2742613)
    Update for Microsoft .NET Framework 4.5 (KB2750147)
    Security Update for Microsoft .NET Framework 4.5 (KB2789648)
    Security Update for Microsoft .NET Framework 4.5 (KB2804582)
    Update for Microsoft .NET Framework 4.5 (KB2805221)
    Update for Microsoft .NET Framework 4.5 (KB2805226)
    Security Update for Microsoft .NET Framework 4.5 (KB2833957)
    Security Update for Microsoft .NET Framework 4.5 (KB2840642)
    Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
    Security Update for Microsoft .NET Framework 4.5 (KB2861208)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    CCC Help Greek
    Adobe Reader XI (11.0.03)
    XSplit
    QuickTime
    Spybot - Search & Destroy
    Microsoft_VC90_MFCLOC_x86
    PDF Settings CS6
    Adobe Story
    osu!
    CCC Help Dutch
    CCC Help Polish
    AMD Catalyst Control Center
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    Microsoft_VC80_MFC_x86
    CCC Help Spanish
    Microsoft_VC80_MFCLOC_x86
    Etron USB3.0 Host Controller
    CCC Help Czech
    Mumble 1.2.4
    Windows Phone app for desktop
    CCC Help German
    Catalyst Control Center Graphics Previews Common
    Tonido 4.70.0.25115
    CCC Help Turkish
    CCC Help French
    CCC Help Japanese
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Catalyst Control Center InstallProxy
    CCC Help Danish
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    CCC Help Russian


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000A4C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000ED0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001260
    (0)

  2. #2
    Moderator Furlamseere's Avatar
    Join Date
    Oct 2013
    Posts
    2,195
    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.
    (0)