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  1. 11-23-2013 11:29 PM #1
    Shinra_Lockheart
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    Oct 2013
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    Character
    Shinra Lockheart
    World
    Shiva
    Main Class
    Archer Lv 50

    Authentificator thing bought 09.29, haven't received it!!!

    Hello,
    Sorry for the mistakes, i'm not english but no one is really answering in the french part of this forum.

    So, this is my problem :
    I've ordered the SE authentificator (the thing with random PW gen. to protect my account),
    But, after 8 weeks, I still haven't received it.

    SE support do not answer me, they don't take care of their customers at all.

    What can I do? I won't wait anymore, I'm thinking about leaving this game because of that, they stole me.

    If any GM could answer to me, I'll be greatful.

    ___
    Link to french thread : http://forum.square-enix.com/ffxiv/t...-pas-re%C3%A7u!
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  2. 11-23-2013 11:59 PM #2
    Will01
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    Aug 2013
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    Character
    Vanny Schmeler
    World
    Ragnarok
    Main Class
    Arcanist Lv 50
    As bad as it sounds I think the reason no one will reply is because there is nothing we can do. This needs SE interaction and if they aren't willing to provide it well there is little we can do.

    Sorry for what it's worth.
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  3. 11-24-2013 01:58 AM #3
    MaiyaBeaumont
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    Aug 2013
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    Character
    Maiyuki Shiro
    World
    Excalibur
    Main Class
    Archer Lv 50
    You mean your "security token"?

    Edit: When I ordered mine when they first came out for Final Fantasy 11, and it took 3 months =/ . (I do have a new one now though for 14). I was told they were never shipped. The good news is that you can still play without it, but I can understand why you would want it. I would try to keep calling, until you get someone who can find out what is going on. I had to do this back then, and I was finally able to get someone to ship me my token. Good luck!
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    Last edited by MaiyaBeaumont; 11-24-2013 at 02:02 AM.
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  4. 11-24-2013 02:54 AM #4
    Yamitri
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    Aug 2013
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    Character
    Zaizhir Jyn
    World
    Hyperion
    Main Class
    Lancer Lv 50
    Just use the soft token that is available on the app store for your smartphone, if you have one; otherwise, call. If that doesnt work and you still havent received it, and you have no tracking number; just reverse the payment and be done with it.
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  5. 12-09-2013 06:01 AM #5
    Furlamseere
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    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.
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