Howdy, first post on these forums but I have an issue I cannot find a solution to.

I had pre-ordered the game and received a pre-order code, Now due to waiting on funds to purchase the PS3 I had to wait until the Friday after release. I then downloaded the game off the disc not thinking to use the Pre-order code download. At this point I have used the site given to me on the receipt "Preorder.na.finalfantasyxiv.com" and redeemed the code which is a 18 digit code but have no received the Mog Cap or Sith Doll. I have dug through my emails in attempts to find a code to use on Mogstation but have had no luck and give it requires a different set of characters cannot redeem anything for the items.

Is there a simple solution i'm missing here? I read there's a cap off time frame in which I can redeem this code but cannot find it anywhere to actually redeem it as stated above. It is linked to my in game account and I have checked for mogmail within the past ten minutes with no mail regarding this redeeming of the code.

Any help would be great.