Trolls aside there are plenty of people that dislike parts of FFXIV, but don't dislike the entire game. Is that such a strange concept? Is it so weird that some people want to see FFXIV do well? Is it weird that people see that there's potential in FFXIV and they want it realised?

FFXIV is not an all or nothing package. People that dislike everything are nothing more than trolls and people that consider the game perfect and SE flawless are just as bad (or even worse since their subs don't tend to run out, so they're around for a while :P). There are however plenty people in between that see FFXIV has flaws, that SE has flaws or simply want to suggest stuff they'd like to see changed. Just because someone is complaining about FF does not mean they hate it. Just because somebody points out that FF has flaws does not mean they want to see it crash and burn. Just because someone might have a more realistic outlook on FF then some of the white knights here does not make them a doomsayer.