Loss of gil after DirectX crash

[Seig]

Recently i was outside the wards in Ul'dah when I crashed, i logged back in about 10 minutes later to find i only had 1,000 gil, a farcry from the 4.5 mil i did have. Several days and many e-mails later I still have not recived any info back. Any suggestions on what I should do next and has this happened to anyone else?

[Versivus]

Oh yea, it happened to me too...

[Zenaku]

The game is F2P there no real system to get items,gil or your char back if it was hack or delete so your out of luck sadly ; ;

[Qeepel]

Please include the following information, especially specific dates and times so that we can better investigate.
Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
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Internet Connection Speed:
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Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.

Always
Sometimes
Once (Did not reproduce)
Unknown


Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
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Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message

[Seig]

Platform:
Windows

ISP:
Mediacom

Type of Internet Connection:
DSL

Internet Connection Speed:
15mb

Date & Time:
May 7th, around 5:00pm CST

Frequency:
Once (did not reproduce)

Character Name:
Seig Demigod

Race:
Highlander Male

World:
Bodhum

Class/Skill Rank:
42/Lancer

Physical Level:
50

Area and Coordinates:
Outside Wards in Ul'dah

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Loss of Gil

Steps:
Went afk about 10 min and come back to realize i had crashed due to a DirectX error.
Logged back on and proceeded to Battlecraft Ward in Ul'dah.
Went to exchange items with retainer and then realized i was missing all but 1,000 gil.

[Qeepel]

Hello,

Thank you for those details. We will pass this off to development for you. Upon confirming this issue; it will be handled accordingly. Any adjustments or fixes will be posted on http://lodestone.finalfantasyxiv.com/pl/index.html

If we receive any updates or need any additional information, we may unlock the thread and post here.

Thank you,
SQUARE ENIX Moderator