Agent Melinda S: It is two $1.00 charges correct?
You: yup
You: and it made my bank account freeze so i cant touch it this is a huge incovience to me
Agent Melinda S: The fee you are referring to is not a fee but a pre-authorization hold to verify funds are available on the account. The hold is $1.00 but will fall off the account after a few days.
Agent Melinda S: Have you contacted your financial institution to why they may have froze the account?
You: but now b.c of the hold i cant buy time
You: yes they wanted me to contact you guys to make sure the hold wasnt gonna chage the full 15$ twice
You: sooooo
Agent Melinda S: Were you charged $15.00 twice? Or just the $1.00.
You: just the 1$
You: but they wanted to make sure it wouldnt become the 15$