Worst customer service EVER!!!!

[Jakolby]

LET IT BE KNOWN! if they mess up your bank account at anytime or double charge you for any reason there is nothing they will do to help other than provide you with crappy info. the CS rep told me to go to a local store and get a game time card that isnt a option for some players as per we may live 50 miles from such a store. i will copy and paste what one such chat rep told me!

[Jakolby]

Agent Melinda S: It is two $1.00 charges correct?
You: yup
You: and it made my bank account freeze so i cant touch it this is a huge incovience to me
Agent Melinda S: The fee you are referring to is not a fee but a pre-authorization hold to verify funds are available on the account. The hold is $1.00 but will fall off the account after a few days.
Agent Melinda S: Have you contacted your financial institution to why they may have froze the account?
You: but now b.c of the hold i cant buy time
You: yes they wanted me to contact you guys to make sure the hold wasnt gonna chage the full 15$ twice
You: sooooo
Agent Melinda S: Were you charged $15.00 twice? Or just the $1.00.
You: just the 1$
You: but they wanted to make sure it wouldnt become the 15$

[Jakolby]

Agent Melinda S: Please note that the $1.00 will be returned back to the account as it is only a temporary hold.
Agent Melinda S: Are there any different issues I can assist you with right now?
You: yes how am i supposed to buy time now
You: it gave me that error do i need to change my info or how does this work
Agent Melinda S: What did the error message say?
You: also is there nothing you offer your customers for getting there bank account frozen?
Agent Melinda S: Before I can assist, may I ask what the error code was given?
You: to chk my card number and try again i did and the second time it locked my bank account
You: but my card info was spot on
You: as per you were able to hit me twice

[Jakolby]

Agent Melinda S: Did you receive an Error 401 or Error 601?
You: 401
You: not sure what it ment but it said to chk my card number and try again and i did
You: it just suck b.c i have other bills due and my account got locked for this
Agent Melinda S: Are you aware of the Ultimate Game Pre-paid card?
You: yeah the scond chage is from trying to buy crysta
You: no how does that work
You: and is there any thing you can do to add time now for this inconveince?
Agent Melinda S: Unfortunately, we do not compensate for game time loss.
You: wow or freezing a bank account

[Jakolby]

Agent Melinda S: You can purchase an Ultimate Game Pre-paid card from www.ultimategamecard.com, or at local stores such as Walmart, Target, Gamestop, etc. There should be a list of local stores on the website. With the Ultimate Game Card, you can purchase Crysta off the Square Enix Account Management site http://account.square-enix.com in order to pay for the subscription.
You: wow horrible customer service but thanks i guess
Agent Melinda S:we do not offer any compensation.
Agent Melinda S: It appears you have no other issues you need assistance with. If this is incorrect, please come back to the chat and I will be happy to assist you.
You: nope just gonna cancel said account and go back to wow i have no issuses with the customer service from them they at least appese there customers
Agent Melinda S:This suggestion will be noted and passed on. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Melinda S has disconnected.

[Jakolby]

and that is a copy pasted chat log from SE customer service!!! gl guys back to wow for me!
at least they help the customers that they mess over!

[Ebon_Drake]

Something vexes thee?

[strifer88]

Lol 1. Those $1 fees are very common a lot of online stores use it to see if ur account has money then they refund it just as that SE CS said.
2. Why did $1 authorization fees freeze ur account? That's your financial institutions fault. Who the fuck freezes a account for that? That's not SE to blame.
3. If ur quiting this game cuz of this. Then I feel sad for you. Have fun in wow.

Edit. Oh and if my account was frozen I would call my bank not SE. If your bank tells you to contact SE instead. Get a new bank? This whole situation shoulda been like this.

Your account freezes
You call bank
Bank verifies with you the $1 authorization fees from SE is valid
Bank unfreeze your account.
Problem solved.

[Jakolby]

you have never been in customer service have u?

[strifer88]

Lol yes I have and I see nothing wrong with SE CS in YOUR post. Your jus mad they don't compensate for freezing ur account and it's not even their fault. Cs merely suggested to get a game card if u have problems with ur bank. CS told u they don't compensate for this kind of situation get the hint . CS was not rude to you CS tell u what CS should. CS bid farewell to u after asking if there's anymore problems but u jus keep on saying shit like why no compensation lol. So yah u have no other problems so bye.

But anyway have fun in wow