did you try logging out and back in? maybe try waiting 24h. some kind of routine might need to make a check before sending your stuff.

a/w OT: it would be nice to know what each kind of SE support system is able to help with without them pushing the users from one to another. so, if someone from "above" is reading and is kind enough to answer, what can the forum moderators, in-game GMs and SE support centre help with specifically?