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  1. #1
    Player
    Celtodeno's Avatar
    Join Date
    Mar 2011
    Posts
    213
    Character
    Critin' Tarantino
    World
    Balmung
    Main Class
    Thaumaturge Lv 50

    Post Patch 1.17b Unable to vertically resize "Chat Log"

    After the installation on Patch 1.17b I am unable to resize the chat log in the verticle direction manually. The chat log ALSO resizes automatically in the vertical direction every time text is added to the log, causing it to eventually encompass most of the screen. I have reloaded the UI several times and this problem has persisted over several days.

    Was there an adjustment to the Chat Log in patch 1.17b?
    I know they have been talking about it.

    I havent noticed anyone else reporting this problem...

    Any suggestions?
    (0)

  2. #2
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
    Posts
    483
    Please include the following information, especially specific dates and times so that we can better investigate.
    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    Platform:
    Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.

    Always
    Sometimes
    Once (Did not reproduce)
    Unknown


    Character Name:
    Which character did the issue occur with?

    Race:
    Race of your character when the issue occurred.
    (Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

    World:
    World where the issue occurred.

    Class/Skill Rank:
    Class and skill rank of your character when the issue occurred.

    Physical Level:
    Physical level of your character when the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
    *If you wrote "Party" or "Alliance", please also include the number of members.

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write "None".

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write "None".

    In-Game Time:
    Please list the in-game time that the issue occurred.

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.

    What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
    If you were using macro commands when the issue occurred, please include the details of the command.
    In case the error message appeared when the issue occurred, please include what the message
    (0)

  3. #3
    Player
    Kalane's Avatar
    Join Date
    May 2011
    Posts
    5
    Character
    Kalan Moguri
    World
    Hyperion
    Main Class
    Conjurer Lv 50

    Chat logs froze mid-UI adjust, became fixed in size and location

    Please include the following information, especially specific dates and times so that we can better investigate.
    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    Platform:
    Windows

    ISP:
    Cox

    Type of Internet Connection:
    CATV

    Internet Connection Speed:
    Don't know

    Date & Time:
    05/26, approx. 11am PST

    Frequency:
    Always as of this post.


    Character Name:
    Kalane Vetinari

    Race:
    Miqo'te

    World:
    Trabia

    Class/Skill Rank:
    CNJ 26

    Physical Level:
    29

    Area and Coordinates:
    Gridania Aetheryte Plaze

    Party or Solo:
    Solo

    NPC Name:
    None

    Monster Name:
    None

    In-Game Time:
    Wasn't paying attention to that, sorry.

    Steps:
    In the middle of adjusting my User Interface the chat logs became fixed in both size and location (the other widgets were unaffected). Resetting the widgets via Configuration in the main menu moved the logs back to their original positions and size but did not restore mutability. I relaunched the game, then restarted my computer when that didn't work, still nothing. Contacted chat support, directed from there to the call center tech support, and thence to a GM. None of them were able to resolve the problem and advised me to uninstall the game completely and reinstall it. I have not yet done so, since that's gonna take a while. Instead I plan to finish today's tasks on the default setting and then do the re-install tonight before bed. Because I am lazy if I do not follow up this post by tomorrow (05/27) evening PST, then it should be taken to mean that the reinstall worked and the issue was resolved.
    (0)

  4. #4
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
    Posts
    483
    Hello,

    Thank you for those details. We will pass this off to development for you. Upon confirming this issue; it will be handled accordingly. Any adjustments or fixes will be posted on the Official Final Fantasy XIV Lodestone site.

    http://lodestone.finalfantasyxiv.com/pl/index.html
    If we receive any updates or need any additional information, we may unlock the thread and post here.

    Thank you,
    SQUARE ENIX Moderator
    (0)