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  1. #1
    Player
    Novakor's Avatar
    Join Date
    Sep 2013
    Posts
    30
    Character
    U'nuna Nunh
    World
    Exodus
    Main Class
    Paladin Lv 90

    Issue with installer. Please help!

    Hello! I'm at my wits end now haha~

    After destroying all my firewalls and anti viruses, updating all my drivers and even force running it as a system with cmd this game still refuses to install on my husband's laptop.

    After pulling my hair out for a day I decided to completely reformat the computer. Turned it on only installed the drivers needed to play the game and still no go.

    I get this weird error that when I look it up on google only talks about computer server problems. As far as I know my husbands laptop isn't a part of a server.

    Pulling all my files and transferring it to his laptop only brings up an error that says "Cannot find data files".

    We already paid for the game so as the days go by more money is wasted and I'm so frustrated I could cry.

    Please. Someone help us.

    Code:
    Error Code: -5006 : 0x80070005
    Error Information:
    >SetupNew\setup.cpp (630)
    PAPP:FINAL FANTASY XIV - A Realm Reborn
    PVENDOR: (##ID_SCRIPT_STR_URL##)
    PGUID:2B41E132-07DF-4925-A3D3-F2D1765CCDFE
    $15.0.0.498PAK
    @Windows Vista Service Pack 2 (6002) 
    IE Version: 8.0.7600.16385
    Note: We have tried running it as admin.
    (0)
    Last edited by Novakor; 11-15-2013 at 10:02 AM.

  2. #2
    Player
    ZohnoReecho's Avatar
    Join Date
    Aug 2013
    Posts
    958
    Character
    Zohno Reecho
    World
    Ragnarok
    Main Class
    Pugilist Lv 70
    From what I read it means that it doesn't have permissions to do what it is trying to do.
    And if you tried running as admin, that's even more weird.
    Did you install Vista from the recovery partition of the laptop? Is it possible it's restricting something?
    (0)

  3. #3
    Player
    Novakor's Avatar
    Join Date
    Sep 2013
    Posts
    30
    Character
    U'nuna Nunh
    World
    Exodus
    Main Class
    Paladin Lv 90
    The funny thing is that the laptop doesn't have Vista on it. It's windows 7 home premium. We tried turning off the UAC as well.
    (0)

  4. #4
    Moderator Furlamseere's Avatar
    Join Date
    Oct 2013
    Posts
    2,195
    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.
    (0)