NPC Cenota on the quest Factual Folklore won't accept the final turn-in of items.

[backeby]

ISP:
T3 Sverige (Sweden)

Type of Internet Connection:
Fiber

Internet Connection Speed:
100 Mbit/s symmetrical

Date & Time:
15:30 GMT+1

Frequency:
Always

Character Name:
Ianto Mercer

Race:
Miqo'te Male

World:
Moogle

Class/Level:
Arcanist 39

Area and Coordinates:
Coerthas Central Highlands (13/15)

Party or Solo:
Solo

NPC Name:
Cenota

Monster Name:
None

In-Game Time:
11:20 AM

Steps:
1. Progress through the quest Factual Folklore
2. Get to the last stage where I'm supposed to give a steak to Cenota
3. Right click her for interaction (this is the bug)
4. Nothing happens, can't continue. She's acting as if I weren't there.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_gdr.130913-2141)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS KLZ8711D.86A.0344.2013.0621.1548
SYSTEM_LANGUAGE svenska (Regional Setting: svenska)
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SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18579.332MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.054GB SYSTEM_FREEDISC_SPACE 134.493GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 71.230GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 10.965GB
SYSTEM_STORAGE O:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1131.585GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 460
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 460
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.559 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.762 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 2013-10-27 09:12:42
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 460
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 460
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.559 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.762 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 2013-10-27 09:12:42
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {45276B9B-9BA5-428A-B30A-1A259BA0E31D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2013-09-13 17:54:06
SYSTEM_SOUND Speakers (Plantronics GameCom 780)
SYSTEM_SOUND_DEVICE_ID {0EFD0940-1870-466E-996D-85871B09A33A}
SYSTEM_SOUND_DEVICE_NAME PLTGC.sys
SYSTEM_SOUND_DRIVER_VERSION 8.00.0008.2162
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2013-02-07 14:18:14
SYSTEM_SOUND IPS226-0 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E0E0CB49-8CB9-4AB3-A655-628B590A52EA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0026.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2013-09-17 21:22:42
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EDA145E6-7A56-45E8-A6F8-46B593D6DB05}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2013-09-13 17:54:06
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F5FA7BA4-F40C-4B27-BE46-A0798A192D35}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2013-09-13 17:54:06
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {C73F0DF0-39E1-11E3-8003444553540000}
SYSTEM_INPUT_NAME Plantronics GameCom 780
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C73F0DF0-39E1-11E3-8002444553540000}
SYSTEM_INPUT_NAME Logitech Illuminated Keyboard
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SYSTEM_INPUT {C73F5C10-39E1-11E3-8004444553540000}
SYSTEM_INPUT_NAME Logitech Illuminated Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C73F5C10-39E1-11E3-8005444553540000}
SYSTEM_INPUT_NAME Razer Imperator
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C73FAA30-39E1-11E3-8006444553540000}
SYSTEM_INPUT_NAME Razer Imperator
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

[Gilgamesh29]

Having the same issue.

Character Name: Adelaide Maurer
Server: Moogle

[Philotreu]

Greetings folks,

I have spoken with my supervisors and we are investigating the matter. If you are also experiencing this issue along with backeby, please respond to this thread with your character name and server.

Thank you for patience and understanding.

[Hitokiri83]

This same for me today... cant continue without it, this is main scenario quest

Character: Aya Sanvean
Server: Moogle

Cant interact with Cenota, this is infected a lot of people, I stand with many players near Celota and everybody had this issue

[Fizziks]

Same issu, same server.

Char.: Godekin Nightfang
Server: Moogle

[LazyBum]

Same issu, same server.

Char.: Lazy Bum
Server: Moogle

[Genasis]

Same issu, Same server

Char: Genasis Xinskarr
Server: Moogle

Could we plz have a update cause this looks like it been like this for about 24 hours

[Hitokiri83]

Quest is working for me now. Thx for fix it

[backeby]

The quest worked, but now I'm two quests later, on the quest "Influencing Inqusitors", same issue with the NPC Haustefort. She wont talk to me. I'm a level 40 ACN. Another player had the same issue.

[Furlamseere]

Greetings backeby,

We thank you for posting your concerns regarding an NPC not accepting the final turn in. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!