Extra Hotbars unable to be unlocked

[Nebbyn]

Time: Roughly a week ago

Frequency: All the time

World name: Sargatanas

Character name: Neriha Spellfinger

I'm on PC, using an Xbox 360 controller, but have hotbars 5-8 shared so I can have quick access to certain things, like job changes and Teleport. For about a week now, I haven't been able to remove any abilities that get added to those extra bars. Example: Leveling crafting jobs, get new ability. They get added to my crossbar AND my extra hotbars. When I right click on any ability on those bars now, right click does nothing. I get the animation I'd get if I left clicked on them, but nothing happens. I can move and remove abilities on my crossbar, but the other hotbars remain locked.



Here's a screenshot I just took. The crossbar in the middle works fine, can lock and unlock it, move and remove abilities. But the hotbars bordering it, and the 2 on the side, are locked and I can't figure out how to unlock them. As you can see, I've been leveling a few crafting jobs up to 31, and each Standard Synthesis ability is being added to it as I level up.

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/23/12 17:18:41 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 4061.063MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 8120.305MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.876GB SYSTEM_FREEDISC_SPACE 24.382GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 955.501GB SYSTEM_FREEDISC_SPACE 543.979GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 956.115GB SYSTEM_FREEDISC_SPACE 883.163GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 882.899GB SYSTEM_FREEDISC_SPACE 757.012GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1774.531 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Corsair Vengeance 1500)
SYSTEM_SOUND_DEVICE_ID {39E3DF01-A64E-4CAA-8F6F-4CD0D804CDF9}
SYSTEM_SOUND_DEVICE_NAME CAHS164.sys
SYSTEM_SOUND_DRIVER_VERSION 7.00.0008.2150
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2011 2:10:08 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B6AE0E0E-F85B-4278-86B3-CAACE7955124}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:44:23 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7154210-F8EA-11DF-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox 360 Wireless Receiver for Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7D9C20A0-FC88-11DF-8001444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D9DCE50-FC88-11DF-8002444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D9E4380-FC88-11DF-8003444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63EFAA00-8814-11E1-8001444553540000}
SYSTEM_INPUT_NAME Corsair Vengeance 1500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0

[Furlamseere]

Greetings Nebbyn,

We thank you for posting your concerns regarding extra Hotbars unable to be unlocked. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

[Emdub]

Greetings Nebbyn, thank you once again for this report.

We are currently investigating if there are any issues where players are unable to remove any abilities that get added to the Shared Hotbar, and we have a question regarding the screenshot that you provided.

It seems like the first set of horizontal Hotbar is not displayed on the screenshot. In that first set, there is a Padlock Icon that lets you adjust the settings for Hotbars other than the Cross Hotbar. Is this set to “On” right now? In your post, you mentioned that you can move and remove abilities on your Crossbar, but the other Hotbars remain locked, and there is a possibility that it may indeed be “On” unintentionally. Please check to see if this is “On” or not.

Thank you for your assistance and apologies for any inconvenience,

-=Game Master Emdub=-