Letter from the Producer LIVE Part X: Will the netcode issue be honestly addressed?

[Sunarie]

See, the bolded part is the forbidden reply that SE cannot say at all costs. I'm not saying you would immediately run off (you seem like a lady of your word for sure), but a quick look around this forum tells me that "we do not have plans to address it" will be the death sentence for a lot of players. I'm pretty sure SE doesn't want to lose their money like that lol. But those first two answers don't seem so appealing either... it could easily just be perceived as "PR crap" like someone around here so kindly put it. I consider myself one of the most optimistic people in the world and even I would have a hard time believing whatever SE had to say about the issue. I don't know, it's kinda sad to think about it that way.

Yeah, I understand that part of it.. I just think saying something (even if it is just PR crap) would be better than nothing. I mean.. that's what the PR department is there for right? I also think if they don't plan on addressing it then it will end up damaging their reputation more for future titles if they keep quiet and pretend it doesn't exist. There have been lots of MMOs, or products, with botched releases that retain customers by how they react to them. As silly as it is to talk about trust between a company and a customer, that bit is important. Customers need to trust that the company will address concerns, especially major concerns. When a company breaks that trust, as SE is doing by remaining utterly silent on the matter, it takes considerably more effort to regain that customer after they leave.

I should probably state that I use to work as a customer service rep for Amazon. So my expectations on customer service, and establishing trust with your customer are exceedingly high.

[Alcyon_Densetsu]

oops
(answers to your questions are above, Arcari. Post #116)
(for whatever reason I posted here but I had reserved a post above already )

Yeah, I understand that part of it.. I just think saying something (even if it is just PR crap) would be better than nothing. I mean.. that's what the PR department is there for right? I also think if they don't plan on addressing it then it will end up damaging their reputation more for future titles if they keep quiet and pretend it doesn't exist. There have been lots of MMOs, or products, with botched releases that retain customers by how they react to them. As silly as it is to talk about trust between a company and a customer, that bit is important. Customers need to trust that the company will address concerns, especially major concerns. When a company breaks that trust, as SE is doing by remaining utterly silent on the matter, it takes considerably more effort to regain that customer after they leave.

I should probably state that I use to work as a customer service rep for Amazon. So my expectations on customer service, and establishing trust with your customer are exceedingly high.

I so agree with all that. Well, maybe I just think that at this point they need substantial PR as in the noble sense of "public relations" and not just some spin doctoring that wouldn't mean much, but I totally agree with the rest.

And why am I not surprised you worked for Amazon? So indeed, you do know how incredibly good customer support can be, and how it goes a long way towards building a lasting trust with your customers. Which is what matters most, much more than selling one product or two, much more than losing a dollar here and there.

[Soukyuu]

*cue in cicada chirps*
(I'll let them surprise me though)

[Astarica]

I really think SE way underestimated how bad their game is from a technical point of view. I remember 1.0 had software mouse and it was really unresponsive. I was in the beta and after an hour I decided I wasn't going to play a game where the mouse didn't behave like a mouse I know of in any other game. I've played plenty of bad MMORPGs before but every one of them the mouse behaved like what I'd expect a mouse to do. Yeah I heard they eventually had hardware mouse, but that's not the point. There's a reason why nobody else implements a software mouse because it's just dumb. It doesn't matter how good the rest of the game is if you can't get the minimally acceptable technical behavior of a MMORPG right.

[Reinheart]

Haven't logged in yet since I'm at work but did the last emergency maint fix anyones lag/latency? Guessing we're getting the usual maintenance as well on Thursday at 1am pst also (not up on lodestone yet)

I'm trying pingzapper with my wife using two different tunnel locations and we both get lag at the exact same time. (It does not break the rules - http://forum.square-enix.com/ffxiv/t...=1#post1576042 )
For example I connect via tunnel through New York to the game server & wife connects via tunnel through Los Angeles, once we're both in we run AK together and we both get the exact same issue. The other interesting part is 2 other people from DF also got the same lag spike at the exact same time so I'm guessing it's not us.

Talked to tech staff from pingzapper to see how I can improve the connection by opening up the ports and whatnot but he went through the process step by step and everything seems to be working on their software so he says he thinks the issue is elsewhere.

I also tried playing without anyone else on the network and I still get the same lag, I tried different router, connected directly to the modem, lag is still there so it's not my hardware (I think) - again I don't have this issue with other games either.

I'm out of solutions... I could try other tunneling software to see any difference but knowing other people got the exact same problem at the exact same time playing from another state tells me it's probably not us (I think) - Wife and I play from Cali, the people I played with one was from MA, other from NY.

[C-croft]

Haven't logged in yet since I'm at work but did the last emergency maint fix anyones lag/latency? Guessing we're getting the usual maintenance as well on Thursday at 1am pst also (not up on lodestone yet)

I'm trying pingzapper with my wife using two different tunnel locations and we both get lag at the exact same time. (It does not break the rules - http://forum.square-enix.com/ffxiv/t...=1#post1576042 )
For example I connect via tunnel through New York to the game server & wife connects via tunnel through Los Angeles, once we're both in we run AK together and we both get the exact same issue. The other interesting part is 2 other people from DF also got the same lag spike at the exact same time so I'm guessing it's not us.

Talked to tech staff from pingzapper to see how I can improve the connection by opening up the ports and whatnot but he went through the process step by step and everything seems to be working on their software so he says he thinks the issue is elsewhere.

I also tried playing without anyone else on the network and I still get the same lag, I tried different router, connected directly to the modem, lag is still there so it's not my hardware (I think) - again I don't have this issue with other games either.

I'm out of solutions... I could try other tunneling software to see any difference but knowing other people got the exact same problem at the exact same time playing from another state tells me it's probably not us (I think) - Wife and I play from Cali, the people I played with one was from MA, other from NY.

If you are routed through Palo Alto, you will experience issues unfortunately. In Sacramento using ATT Uverse, my tracert hits palo alto and snags from there on. In regards to the maintenance last night, I don't know if it helped. Got the good ol' 90k within 5 minutes around noon today. I just got to Svara and was workin it, then 90k'd to death.... literally.

[Soukyuu]

Haven't logged in yet since I'm at work but did the last emergency maint fix anyones lag/latency?

Not mine,

|------------------------------------------------------------------------------------------|
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|   if-20-2.tcore2.NYY-NewYork.as6453.net -    0 |  100 |  100 |  162 |  202 |  306 |  175 |
|   if-12-6.tcore1.CT8-Chicago.as6453.net -    3 |   93 |   91 |  160 |  202 |  277 |  189 |
|   if-22-2.tcore2.CT8-Chicago.as6453.net -    4 |   89 |   86 |  153 |  195 |  288 |  169 |
|   if-3-2.tcore1.W6C-Montreal.as6453.net -    2 |   97 |   96 |  156 |  199 |  301 |  189 |
|                            66.198.96.50 -    0 |  100 |  100 |  156 |  198 |  293 |  182 |
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|                          199.91.189.234 -    0 |  100 |  100 |  161 |  199 |  283 |  169 |
|                           199.91.189.48 -    0 |  100 |  100 |  163 |  200 |  293 |  174 |
|________________________________________________|______|______|______|______|______|______|

[Sybreed]

Bump for great justice.

[Kikosho]

I hope at the very least they sync the damage and animations. The game already tracks if I dodged or not, let me know at that exact moment not 1-2 secs after the game has checked if I properly dodged. This will at least make the game's combat flow better.

[Astarica]

I hope at the very least they sync the damage and animations. The game already tracks if I dodged or not, let me know at that exact moment not 1-2 secs after the game has checked if I properly dodged. This will at least make the game's combat flow better.

The client in fact does NOT know whether you dodged the AE or not, because it does not have the power to determine that, despite having all the information available. Seems ridiculous that the guy at the source (client) doesn't know what happened, but that's how this game works.