パソコンが正常シャットダウンしない。

[vash]

真タイタン討伐戦やアムダプール・ワンダーパレスなどハイコンテンツといわれているものを含むプレイを
2・3時間した場合に毎回発生。

PCのシャットダウンを行おうとすると、アプリケーションエラーが出る
内容的には「0xc8zc360d の命令が 0x31349ba8 のメモリを参照しました。メモリがreadになることはできませんでした。」と暫く表示された後にシャットダウンする。
2013/11/12のメンテンス後にコードが変わってましたが、症状は同じ。

検証の為 新生FFXIV を起動せずにPCを使用した場合は発生しないので
新生FFXIV関連ではないかと思いポストさせて頂きました。


問題が発生する頻度：必ず発生
現在その状況が継続中



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\虎鉄\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro with Media Center 64 ビット (6.2, ビルド 9200) (9600.winblue_gdr.130913-2141)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0903
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 16252.445MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18684.445MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.604GB SYSTEM_FREEDISC_SPACE 122.581GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 680
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 680
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1985.684 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 2013/10/23 19:30:23
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3316
SYSTEM_GRAPHICS_DRIVER_DATE 2013/10/03 23:42:48
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND スピーカー (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {32F5F8A1-AEEF-4B4F-8ACC-25B0B5357928}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7023
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 2013/08/21 12:50:02
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4232EBB0-4083-43D5-8897-81D543D4C818}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7023
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 2013/08/21 12:50:02
SYSTEM_SOUND スピーカー (SB X-Fi Go! Pro)
SYSTEM_SOUND_DEVICE_ID {46D13594-148C-4E9E-99F8-AB5303353427}
SYSTEM_SOUND_DEVICE_NAME ksaud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.0483
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 2010/08/11 22:51:48
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9EC98332-896B-45A3-AB5D-7B0FDE735A77}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7023
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 2013/08/21 12:50:02
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A48400-8D8B-11E2-8005444553540000}
SYSTEM_INPUT_NAME Sound Blaster X-Fi Go! Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A4F930-8D8B-11E2-8009444553540000}
SYSTEM_INPUT_NAME Sound Blaster X-Fi Go! Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A3E7C0-8D8B-11E2-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A435E0-8D8B-11E2-8002444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A45CF0-8D8B-11E2-8003444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F031B270-4ABD-11E3-8001444553540000}
SYSTEM_INPUT_NAME Logicool Cordless RumblePad 2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {C5A45CF0-8D8B-11E2-8004444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A4AB10-8D8B-11E2-8007444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A4AB10-8D8B-11E2-8008444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A52040-8D8B-11E2-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5A52040-8D8B-11E2-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

EPUShortCut
不具合報告 - 新スレッドを作成 - Google Chrome
IMG_1654.JPG - Windows フォト ビューアー
自分のフォトストリーム
Janetter


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 11 Plugin
AmvVideoCodec
ASUS WebStorage Sync Agent
Adobe Help Manager
Adobe Widget Browser
CrystalDiskInfo 5.6.2 Shizuku Edition
DH Driver Cleaner Professional Edition
Google Chrome
Janetter 4.2.2.0
LastPass(uninstall only)
Mozilla Firefox 25.0 (x86 ja)
Mozilla Maintenance Service
FUJIFILM MyFinePix Studio 4.0
Neo FileTimeChange
Norton Internet Security
NVIDIA Stereoscopic 3D Driver
OCCT 4.4.0
Microsoft Office Professional Plus 2010
Resource Hacker Version 3.6.0
Creative システム インフォメーション
Tinuous 3.8.2.0
TMPGEnc Video Mastering Works
VLC media player 2.0.8
Creative WaveStudio 7
Microsoft_VC90_CRT_x86
ph
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 7 Update 25
bl
FINAL FANTASY XIV - A Realm Reborn
eReg
Apple Application Support
Java Auto Updater
System Requirements Lab for Intel
Update for Japanese Microsoft IME Postal Code Dictionary
Sound Blaster X-Fi Go! Pro
Nikon Movie Editor
Asmedia ASM106x SATA Host Controller Driver
Microsoft_VC90_MFC_x86
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
ASUS Boot Setting
NVIDIA PhysX
Update for Japanese Microsoft IME Standard Extended Dictionary
Microsoft Office Access MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Excel MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office PowerPoint MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Microsoft Office Publisher MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Outlook MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Word MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Proof (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
Microsoft Office Proof (Japanese) 2010
Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office IME (Japanese) 2010
Security Update for Microsoft Office 2010 (KB2687413) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687413) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Proofing (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office InfoPath MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Shared MUI (Japanese) 2010
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office OneNote MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Groove MUI (Japanese) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Professional Plus 2010
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
Microsoft_VC80_CRT_x86
VC80CRTRedist - 8.0.50727.6195
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Adobe Acrobat X Pro - Japanese
Adobe Reader X (10.1.7) MUI
Adobe Help Manager
Nikon Message Center 2
QuickTime
Microsoft_VC90_MFCLOC_x86
Futuremark SystemInfo
ASUS Product Register Program
AI Suite 3
ASUS PC Diagnostics
ArcSoft Panorama Maker 6
ROG RAMDisk
MemTweakIt
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Adobe Creative Suite 6 Master Collection
AdobePDFSettings11-new-ja_JP
Adobe Widget Browser
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Update for Japanese Microsoft IME Standard Dictionary
Realtek High Definition Audio Driver
3DMark
Intel(R) SDK for OpenCL - CPU Only Runtime Package
Adobe AIR


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe 000018CC
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00001AFC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 0000198C
C:\Program Files (x86)\Creative\Sound Blaster X-Fi Go Pro\Volume Panel\VolPanlu.exe 00001838
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000D94
C:\Program Files (x86)\Janetter2\bin\Janetter.exe 00001988
C:\Program Files (x86)\Janetter2\bin\janettersrv.exe 00001970
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00001B30
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002360
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00001A94
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001F4C
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray.exe 00001B28

[Artist]

とりあえず物理的なメモリの不具合を疑ってみては・・・

メモリ空間はとてもひろいのでFF14しか使わない部分があってもなんの不思議はないです。

メモリチェックで検索すればいくつかあるのでお試しあれ

[ff_random]

これはＦＦＸＩＶに限定されるものではありません。

http://nagabuchi.jugem.jp/?eid=123

こちらを参照してください。

私も Windows 8.1 Pro with Media Center 64 ビット (6.2, ビルド 9200) (9600.winblue_gdr.130913-2141)　ですがメモリエラーを見たことがありません。

[vash]

ありがとうございます。色々やってみます。

[Yully]

ASUSのメモリユーティリティーが干渉しているということは？
・ROG RAMDisk
・MemTweakIt
このあたりかな？
もしWin8から8.1にアップしたとしたら一部対応していないドライバーなどが出てくることがあります。