Thread: Windows 8.1 crashing / slowdown / memory leak

I don't know if this helps you but my system made a recovery point on the 11th when it did some kind of update for 8.1 and after doing a restore it fixed my problem. Note: the recovery point didn't show up immediately, I had to click one of the options for hidden points.

I have a 3,5 years old PC (first generation i5 2,66 GHz CPU, 4 gb RAM, Radeon 5850) and a year old laptop (2nd generation i7 2 GHz CPU, 8 gb RAM, Radeon 6650M). Both are running on Windows 8.1 Pro without problems. FF XIV works as it should, without strange crashes.

When 8.1 came out I upgraded from 2 fully updated Windows 8.0 installations. Since then only been updating Windows itself.

Only issues I've had with FF XIV was back at release with truckloads of crashes to the desktop. Especially when teleporting in the game. Issue was solved by updating the Catalyst drivers to the latest beta. Since then no more crashes

Could you do me a favor?

Visit this link and download the "PCIeSpeedTest.zip" and run it on one of the two GPU cards installed. What does the former value (CPU->GPU) cap out at? <10GB ?<6GB? <3GB? <1GB? The PCIe speed really shouldn't have a noticeable impact with most games. Unless the game is heavily IO intensive but I'm having a similar issue to your "memory leak" although I have no evidence that shows any such memory leak exists. This problem is only exhibits itself with FFXIV. Hence it's specific to the game. Has nothing to do with the version of Windows you are running. If it we're a Windows issue, the problem would be far more widespread.

I think I might be having a similar issue. I played the game late last night and was not having an issue. I think however, my computer did several Windows 8.1 updates. Now, the game crashes as soon as I log in and press "play".

I reinstalled the client - same issue. I also cleaned my registry using a registry cleaner...no dice. What happened???



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV - A Realm Reborn F:\FF14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro with Media Center 64-bit (6.2, Build 9200) (9600.winblue_gdr.131006-1505)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/03/11 10:14:55 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16366.629MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18798.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 75.445GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 357.577GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 102.475GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.016GB SYSTEM_FREEDISC_SPACE 244.861GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {375510FB-FD2A-4F21-AE23-6696097FBB35}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2013 10:13:31 AM
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {E3D1A851-B051-4AC6-84B3-9E77A0AD9E4D}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2013 10:13:31 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F31433B1-E0DE-43A0-AF73-55C3B3C32B74}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 6:38:21 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B18CD0-895D-11E2-8002444553540000}
SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X6 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B0F090-895D-11E2-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B18CD0-895D-11E2-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8006444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
FFXIVLauncher
Windows 8.1 crashing / slowdown / memory leak - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 11 Plugin
Pandora
Diablo III
Google Chrome
Guild Wars 2
Marvell Miniport Driver
Mozilla Firefox 19.0.2 (x86 en-US)
Neverwinter
NVIDIA Stereoscopic 3D Driver
OpenAL
EVGA Precision X 4.2.1
RivaTuner Statistics Server 5.4.1
Terraria
Torchlight II
Dota 2 Test
Borderlands 2
Dota 2
The Elder Scrolls V: Skyrim
Steam
Quicken 2012
Google Drive
Java 7 Update 45
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Star Wars: The Old Republic
Java Auto Updater
Adobe AIR
Apple Application Support
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
NVIDIA PhysX
Pandora
Microsoft Silverlight
ASUS Xonar Essence STX Audio
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001690
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014C0
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001598
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00001538
C:\Program Files\ASUS Xonar Essence STX Audio\Customapp\ASUSAUDIOCENTER.EXE 00001504
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe 000012E4
C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\CSISYNCCLIENT.EXE 00001298
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE 00001628
C:\Windows\SysWOW64\HsMgr.exe 0000150C
D:\Music\iTunes\iTunesHelper.exe 0000166C
D:\Programs\Steam\Steam.exe 00001544
F:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001148
F:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001778

Posting the log entry in your Event Viewer related to the crash would provide more information useful to identifying cause of the crash.

Just started playing again after a 2 weeks hiatus. Now running Windows 8.1 and I am lucky to get 30 minutes of game play before the client CTDs without any error messages. Checking out event view and FF14:ARR is generating fault codes of 0xc0000005 and 0xc000001d. I have ran hours of prime95 and memtest-86 and all is stable.

Originally Posted by protozer0

Just started playing again after a 2 weeks hiatus. Now running Windows 8.1 and I am lucky to get 30 minutes of game play before the client CTDs without any error messages. Checking out event view and FF14:ARR is generating fault codes of 0xc0000005 and 0xc000001d. I have ran hours of prime95 and memtest-86 and all is stable.

I had the same error. I fixed my issue by rolling back the last five Windows 8.1 Updates. For me they updated today and yesterday and after uninstalling them my games work. Before the rollback I couldn't play any games - FF14 or steam games, etc.

Originally Posted by Harrow

I had the same error. I fixed my issue by rolling back the last five Windows 8.1 Updates. For me they updated today and yesterday and after uninstalling them my games work. Before the rollback I couldn't play any games - FF14 or steam games, etc.

Do you know the KB# of the updates by any chance? I only have issues with FF14. All other games I have work perfectly including ones that use steam.

I don't have much to contribute here as a solution, but I believe I'm having a similar issue. My wife's laptop is running Windows 8.1 now and her FPS have dropped significantly. When it was just Windows 8, the game was running great.

Someone else posted something about this on the Microsoft support website:
http://answers.microsoft.com/en-us/w...6-23fc00648747

With several people seemingly reporting this, it appears that something is definitely wrong with the new OS.

My hope by replying to this thread is that someone might find a solution and/or my added experience might encourage ARR support to investigate this further.

Edit: The graphics card is a GeForce GTX 770M on an ASUS G750J laptop. The game was running with 25+ fps easily before on Maximum settings. Now it gets about 7 fps.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.