appalling customer service, had they just said 'your security answer didn't match records, check your spelling and punctuation' it would have been solved the first time.

No excuse for it, i've worked CS too, and it's NOT the norm for this to happen, people can get fired for being this obstructive because it can potentially lead to law suits.

I do hope eventually SE's support centres catch up with the rest of the world. They're a great developer, but their support is still as bad it was 9 years ago.

Also, pretty sure Nero is just trolling you OP.