Quote Originally Posted by Gun_Anam View Post
First of all, I'm glad to hear your friend got his account back. I know of 2 people who haven't been so lucky.

I'm not entirely sure what kind of response you were expecting on this topic. The vast majority of people on these forums will not have had any dealings at all with SE customer support and are therefore not likely to feel sympathy to your problems. Were you really just looking for people to come on here and say "You're right. SE customer support sucks."?

The correct course of action with your complaint would be to provide feedback directly to SE with regards to their handling of tickets, not complaining on the forums where it makes absolutely no difference. However, since you work in customer support, I guess you knew this already.

I would encourage you to provide feedback to customer support suggesting that they take a little more common sense into consideration when they are dealing with tickets, with details of the problem you had in your opening post. This is more likely to better serve the FFXIV community than a bitching session on the forums.
While I appreciate the advice, we did take that route to begin with, and the mail address was invalid.