I just wanted to say that I have decided to never purchase another Square game again. I sat on hold with your customer support line for about 4 hours to get an issue settled with my FF14 account, since your email support is BEYOND useless.

I received a phone bill yesterday, a 418 dollar phone bill, the largest bill I've ever received. So I wondered what the hecking heck could have wracked up such a large charge.

IT WAS YOUR PHONE SERVICE!

What kind of multinational company doesn't have a toll free number for their customer support line? Seriously, I've dealt with a multitude of game developers and publisher support lines and even for companies outside the video game industry and this is a first.

It really sucks that this had to happen, since I have been dying to get my hands on Kingdom Hearts 3 and Final Fantasy 15. That or I'll wait for the products you release to total over $418 and some cents before I ever decide to renew my sub to FF14 or buy another Square product.